Summary
Overview
Work history
Education
Skills
Custom
Work availability
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Receptionist
Louise Ruscoe

Louise Ruscoe

Bridgwater,Somerset

Summary

A highly organised and methodical individual who is experienced in a range of administrative roles requiring meticulous detail and accuracy. This was proven whilst working within the Police as a Call Handler, understanding the importance of being professional and confidential when dealing with other professionals as well as members of the public was paramount in line with data protection laws. Possessing strong customer service skills and excellent computer literacy, with some experience in the past with Sage and Payroll. Whilst working for the Conservative Party as a Tour Coordinator, I had the responsibility of coordinating, implementing, organizing and planning tour itineraries. Possessing analytical skills with good attention to detail and working intuitively to identify problems as they occurred and proposing solutions at short notice and to strict deadlines. A loyal and dedicated person with a proactive and positive attitude to work, diligent and who is willing to take on a range of responsibilities and job roles. I would like to progress in my employment and prove my capabilities I have to offer if given the opportunity.

Overview

40
40
years of professional experience

Work history

Clinic Administrator

Newmedica Eye Centre
Exeter
11.2024 - 02.2024
  • To provide Administrative support to clinical staff, communicate between patients and all members of the practice team and outside agencies
  • Actively contributing to achieve practice objectives and ensure CQC standards are maintained
  • Preparing and checking clinics for the day/week are up to date
  • Reminding patients of their upcoming scheduled appointments and making Post-Op calls to patients in a professional and friendly manner
  • And recording same on patient’s files
  • Taking telephone calls, processing Triage Forms when required and submitting to clinic nurses
  • Use of Lumeon Diary System to arrange appointments.

Business Administrator/Line Manager

Exeter, East & Mid Devon Home Treatment Team
Exeter
02.2023 - 11.2024
  • Line manage 2 members of administrative team
  • Assist with the day-to-day administrative tasks and duties
  • Type assessments and discharge letters
  • Provide secretarial and administrative support to both Teams
  • Assist Managers with their day-to-day requests
  • Update and upload any changed shift duties on to Healthroster on a weekly basis
  • Printing and scanning documentation
  • Check discharge administration on a weekly basis
  • Responsible for procurement orders when required
  • Do monthly supervisions and annual appraisals for members of staff
  • Provide any ad hoc duties when requested.

Senior Administrator

Honeylands Children’s Assessment Centre
Exeter
10.2015 - 02.2023
  • Maintain effective working relationships with colleagues within the organisation
  • Provide secretarial, administrative and organisational support across the full range of office applications and in-house systems and service activities, including the smooth running of office/reception and front of house duties
  • Provide secretarial/administrative support to Clinicians and Managers
  • Organise and prioritise day to day admin tasks appropriately
  • Input accurately data to key IT systems and databases
  • Scanning and printing of documents
  • Creating standard letters to clinical staff and patients
  • Discharging cases
  • Work and liaise with parents with their disabled children and liaising with Therapists and Paediatricians.

Administrator/Transcriber

Charles Stanley
Exeter
04.2015 - 06.2015
  • Carrying out various administrative tasks within a busy office environment, scanning documentation, taking telephone calls from clients, welcoming clients in Reception, checking valuation within portfolios, typing dictated letters and franking.

Client Services Assistant

G4S
Exeter
01.2015 - 02.2015
  • Welcoming visitors to The Met Office, Signing and vetting visitors, liaising with the vetting Dept and security
  • Performing various administrative tasks such as creating visitor list using databases, checking database for visitors or employee's details, creating function lists using excel spreadsheets and transferring information on to Microsoft Word and printing same
  • Using the “Met Net” to book Conference Rooms annd Meeting Rooms when applicable
  • Booking taxis for visitors.

Administration Assistant and Customer Service

Diligenta
Exeter
01.2013 - 01.2014
  • Working with employers, internal colleagues to ensure ultimate customer experience
  • Provide excellent customer service, providing concise information to IFA’s and members
  • Handling calls from members and IFA’s and other outside agencies, also using email, fax and scanning to ensure excellent communication whilst adhering to Data Protection, confidentiality and professionalism at all times
  • Using my analytical skills to pick up financial errors and resolving same including complicated complaints
  • Ensuring deadlines are met and that targets are met.

Shop Assistant

Costcutters
Bampton
01.2011 - 01.2012
  • Assisting customers, operating the till, checking stock levels in the shop, performing refrigeration temperature monitoring, maintaining ATM within store, end of day cashing uip and keeping the store clean and tidy.

Central Data Input Bureau Call Handler (CDIB)

Devon & Cornwall Constabulary
01.1999 - 01.2012
  • Handling calls from Police Officers and members of the public over the telephone, obtaining full details of crimes and inputting this information onto the Force Database, with 100% accuracy
  • Obtaining information from police logs for criming and screening crimes where necessary, developing excellent communication skills, asking appropriate questions and possessing excellent listening skills along with fast and accurate
  • Keyboard ability along with professionalism and confidentiality
  • A key aspect of this role was the ability to analyse and process complex information.

Receptionist and Clerical Officer

The Old Vicarage Nursing Home
Cullompton
01.1998 - 01.1999
  • Working within a busy and varied role
  • Responsible for the company’s payroll which was updated on a weekly basis
  • Other duties included banking for the residents, handling correspondence to and from family members and clients, performing reception duties and clerical tasks.

Temporary Secretary Assistant

AYS Recruitment Agency
Exeter
01.1997 - 01.1998
  • Undertaking a range of temporary secretarial roles in Solicitor/Utility Companies but was taken on by the Employment Agency to assist with temporary payroll tasks on a weekly basis full time.

Political Tour Co-Ordinator

Conservative Regional Office
Exeter
01.1996 - 01.1997
  • Coordinating and organizing tours for Members of Parliament, VIP’s, Liaising with Special Advisors, Security and at times, the media
  • It was necessary to use effective communication skills to manage competing priorities in the workplace
  • My main job role was to create and plan Itineraries for the MPs visiting the Southwest, which required liaising with companies, organizations and other professionals within the West country to produce an interesting and worthwhile visit
  • Transport was also arranged and changing itineraries had to be prepared at short notice.

Doctor’s Reception/Secretary

Southernhay Surgery
Exeter
01.1990 - 01.1996
  • Reception duties, secretarial /medical secretarial duties
  • Liaise with Consultants and outside agencies, setting up and running cervical smear recall system using computer, setting up recall system (Practice achieved 87% attendance when using this system)
  • Make appointments for patients.

Doctor’s Receptionist/Secretary

Ashburton Health Centre
Ashburton
01.1985 - 01.1990
  • Reception duties, booking appointments with medical staff and outside agencies
  • Running Family Planning clinics
  • Typing dictated letters to patients and consultants, filing medical notes and documentation
  • Responsible for pharmacy within the practice.

Education

undefined

Tiverton Comprehensive School

Patient Administration System (PAS) - undefined

ECDL – Level II (European Computer Driving Licence) - undefined

NOCN Level 1 Award in Developing Skills for Customer Services & Teamwork - undefined

Bookkeeping Course – passed with distinction - undefined

Power Point Presenting skills - undefined

AMSPAR – Diploma of Medical Secretaries – 2 yr course - undefined

Skills

  • Fast and accurate keyboard skills
  • High standard of computer literacy with experience using Microsoft Office
  • Windows, Excel, PowerPoint and Access Database Applications
  • Able to work equally effectively as part of a team or under own initiative
  • Excellent time keeping, always punctual and reliable
  • Flexible within the workplace
  • Diligent, accurate and methodical
  • Ability to prioritize and manage my workload effectively
  • Good customer services and professional
  • Problem-solving
  • Customer-focused
  • Public relations
  • Social media marketing
  • Programme development
  • Communication skills
  • Team building
  • Knowledge of [Software]
  • [Type] troubleshooting
  • Time management

Custom

  • Walking
  • Interested in wildlife and nature
  • Bird Watching
  • Reading
  • Gardening

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Everybody gets so much information all day long that they lose their common sense.
Gertrude Stein

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