LOUISE REBECCA BELL
West Malling
Summary
Senior Leader with over 15 years of experience in delivering complex services in high-risk, multi-agency settings, including HMPPS, NHS-funded services, and the charity sector. Expertise in multi-site service delivery, operational excellence, and transformational change, with a strong focus on quality governance and partnership building. Proven ability to establish new services, enhance staff and volunteer support, and leverage data to improve access and outcomes. Leadership style emphasizes emotional intelligence and integrity, fostering psychologically safe environments for compassionate support.
Overview
22
22
years of professional experience
Work history
Prison Project Lead
SurvivorsUK
London, UK
07.2023 - 11.2025
- Implemented a multi-site service model, defining pathways and operational frameworks.
- Collaborated on regional SLA with NHS England and HMPPS to strengthen sexual violence response.
- Conducted extensive training throughout prison estate, enhancing staff confidence in trauma-informed care.
- Established strong alliances with Governors, psychology, and healthcare teams.
- Utilised data analysis to identify barriers, facilitating improved access across facilities.
- Produced dashboards and risk assessments for senior leaders, ensuring informed decision-making.
- Maintained inclusive and safe service delivery within dynamic environments.
Custodial Manager | Learning & Development Manager
HMPPS – Prison & Probation Service
10.2006 - 04.2020
- Led multidisciplinary teams to deliver residential services, Segregation, and Safer Custody initiatives.
- Established Segregation Unit in new prison, designing staffing structures and governance frameworks.
- Delivered national training programmes to enhance staff competencies in behaviour management.
- Supported implementation of a new Offender Management Model, improving service consistency and outcomes.
- Developed mediation processes that significantly reduced violence and enhanced staff confidence.
- Trained in Silver Command, effectively managing major incidents through structured decision-making.
- Collaborated with healthcare, psychology, probation, and community partners to optimise care pathways.
- Trained new team members, resulting in increased productivity.
- Resolved conflicts with staff efficiently, promoting harmony in the workplace.
- Led training workshops for staff development and performance improvement.
Complaints Manager
Travel London
London
01.2004 - 01.2006
- Designed and launched a new complaints system across four depots and 300+ routes.
- Improved KPI performance across response times and communication quality.
- Contributed to successful commercial tenders through collaboration with Business Development.
Education
Diploma - Integrative Counselling
Inter-Psyche Training Institute
09.2020 - 07.2022
Certificate - Counselling
Inter-Psyche Training Institute
09.2019 - 06.2020
Diploma of Higher Education - Psychosexual & Relationship Therapy
Contemporary Institute of Clinical Sexology
London 03.2025 -
BA (Hons) - Advertising & Business Studies
University of Lincoln
Hull 09.2000 - 07.2003
Advanced GNVQ - Business Studies
Orpington College
OrpingtonA Level - Business Studies
Orpington College
OrpingtonGCSEs - Maths, English Language, English Literature, Double Science, Geography, Business Studies, PE, Religious Studies
Cator Park School For Girls
London07.1997
Skills
- Strategic Leadership
- Multi-site service delivery
- Service transformation
- Operational management
- Governance & compliance
- Performance oversight
- People Leadership
- Supporting staff & volunteers
- Trauma-informed leadership
- Motivating teams
- Partnerships
- NHS, HMPPS, and agency collaboration
- Senior stakeholder engagement
- Multi-agency working
- Data-led decision-making
- Service evaluation
- Insight reporting
- Continuous improvement
- Project scoping
- Strategies and goals
- Excellent communication skills
VALUES & LEADERSHIP
- Compassion & Empathy
- Human-centred leadership; deep listening; emotional awareness.
- Collaboration
- Building trust, unity and shared purpose with staff & volunteers.
- Inclusion & Respect
- Creating safe, non-judgemental environments.
- Service Excellence
- Quality-driven, evidence-informed, improvement-focused.
- Calm & Resilient
- Steady presence in high-pressure environments.
- Integrity
- High ethical and safeguarding standards.
ADDITIONAL EXPERIENCE
- River Therapy – Founder 2022 – Present
Leads a private trauma-informed practice. Oversees governance, safeguarding, risk, and operational management.
- Family Matters – Psychotherapist 2020 – 2022 (Voluntary) Providing therapy to clients who are survivors of sexual violence.
- Choices – Psychotherapist 2020-2021 ( Voluntary)
Providing trauma-informed support for women in custody experiencing child loss, such as termination, adoption, children being removed and into care and miscarriage.
Affiliations
- I am training for the London Marathon
- I love to go to the gym
- I am an outdoors person
- Most of all my passion and interest is supporting people
References
References available upon request.
Timeline
Diploma of Higher Education - Psychosexual & Relationship Therapy
Contemporary Institute of Clinical Sexology
03.2025 -
Prison Project Lead
SurvivorsUK
07.2023 - 11.2025
Diploma - Integrative Counselling
Inter-Psyche Training Institute
09.2020 - 07.2022
Certificate - Counselling
Inter-Psyche Training Institute
09.2019 - 06.2020
Custodial Manager | Learning & Development Manager
HMPPS – Prison & Probation Service
10.2006 - 04.2020
Complaints Manager
Travel London
01.2004 - 01.2006
BA (Hons) - Advertising & Business Studies
University of Lincoln
09.2000 - 07.2003
Advanced GNVQ - Business Studies
Orpington College
A Level - Business Studies
Orpington College
GCSEs - Maths, English Language, English Literature, Double Science, Geography, Business Studies, PE, Religious Studies
Cator Park School For Girls