LOUISE PRINCE
London
Summary
I am a very welcoming, vivacious yet mindful and hard-working individual. I have great aptitude in delivering a methodical and high-standard yet personal service to both patients and consultants/colleagues. I have over 7 years of general managerial experience and almost 5 years of Private Healthcare experience in a range of different medical backgrounds. I work very efficiently in both a team setting and managing my workload alone.
Overview
2024
2024
years of professional experience
Work history
Career break study
Identity School of Acting
London
09.2022 - Current
Bank Senior Medical Secretary
St John & St Elizabeth Hospital
1 1 - Current
Practice Manager
London Allergy Care
09.2021 - 09.2022
- Overseeing day-to-day running of clinics
- Reconciling bank payments/bank management
- Paying invoices to contractors for the practice
- Team management includingconsultants, nurses,secretaries, accounts and self-employed staff
- Dealing with patient queries and concerns by phone and email
- Implementation of new procedures and protocols and updating practice protocol
- Staff recruitment and training
- Delivering an exceptional service to high profile private clients
- PA support to the Director
- Audio typing, proof reading and sending medical reports to appropriate parties
- Building and maintaining key relationships with senior hospital management
- Liaison with the website provider and updating the website
- Liaison with payroll, HMRC and paying staff salaries
- Holiday and sickness tracking
- Overseeing the clinic preparation
- Complex diary management
- Managing billing-Insurance & Self Pay
- Assisting with IT issues in the practice and problem solving
- Maintaining strictest confidentiality in the practice
- Overseeing and monitoring status of all patients medication/treatment orders with suppliers
Executive Officer/Diary Manager
Department of Health
01.2021 - 09.2021
- Social Care (Test & Trace)
- Manage diary and inbox for designated senior team member/s ensuring that their calendar is kept up to date
- Minute taking and meeting deadlines to type, have ready and deliver the minutes to all participant members of staff
- Deal with requests promptly, organize meetings, including room bookings & managing conflicting requests, book equipment as required and issue calendar invites, agendas and papers to delegates
- Arrange travel and accommodation for senior members of DHSC when visiting covid-19 testing sites across the UK
- Oversee the development and management of departmental administration, processes, records and systems
- Managing senior staff expenses.
Private Secretary Orthopaedic
01.2019 - 01.2021
- Working for a highly successful TMJ & Oral consultant
- Providing quotes to patients, invoicing both self-pay and insured
- Arranging patient consultations and all required investigations such as imaging, referrals, pathology requests etc
- Working closely with the wider secretarial team to arrange non-surgical treatments or referrals in separate departments
- Managing all aspects of Theatre i.e
- Administration, relaying hospital policies to patients, being point of contact for all pre-operative and post-operative care or concerns and organizing any pre-operative examinations required (imaging, PCR tests etc)
- Liaising with healthcare providers and ensuring all claim/forms are completed prior to surgery in order to authorize payment for patients procedures
- Diary Management
- Liaising with Hospitals and Medical Practices in order to slot
- Theatres or Clinic space for patients
- (Theatre coordinating/liaising)
Theatre Coordinator and Private Secretary Orthopaedic Specialists
01.2019 - 01.2021
- Managing a high turn over and demanding Practice, working for multiple Consultants, world leading Surgeons and Professors specialising in orthopaedics
- Trained in Practice Management systems including iMed Doc
- Green Cube and DGL
- Administer of multi-disciplinary team meetings with Board
- Members of staff
- (minute taking)
- Managing financial quotes, invoices and payment handling for patients and surgeons (Billing)
- Arranging patient consultations and all required investigations such as imaging, referrals, pathology requests etc
- Working closely with the wider secretarial team to arrange non-surgical treatments for mutual patients post-surgery and ensuring continuity of care for all patients is taken care of
- Managing all aspects of Theatre i.e
- Administration, relaying hospital policies to patients, being point of contact for all pre-operative and post-operative care or concerns, organizing any pre-operative examinations required (imaging, PCR tests etc)
- Liaising with healthcare providers and ensuring all claim/forms are completed prior to surgery in order to authorize payment for patients procedures
- (Theatre coordinating/liaising)
Client Services Coordinator & Personal Assistant InterExec
01.2020 - 01.2020
- Diary Management
- Typing up dictations/letter requests for Chairman
- General administration i.e filing all important documentation to relevant documents
- Assisting with Client Planning during their process of their personal
- Career Development
- Undertaking all business and personal requests i.e
- Booking travel/accommodation, organising lunch/dinner reservations with
- Business Partners, Family or Friends
- Paying expenses (business and personal) ordering office stationary, shopping and personal needs for Chairman
- Front of house responsibilities throughout the day
- Scheduling meetings for Company's Chairman and the Directors
Assistant Manager
Zadig & Voltaire
03.2016 - 01.2019
- Ensuring opening and closing store procedures are followed efficiently
- Managing daily figures, targets and in store incentives
- Leading morning meetings to present stores figures and targets/KPI's
- Stock Management
- Managing Staff rota's
- Attending weekly meetings with fellow management team across stores in London
- Handling customer complaints
- Managing events for new season collection drops
- Training new starters
Camp Counsellor and Campus Manager Camp
01.2016 - 01.2016
Sales Associate, Supervisor
Brora Ltd
01.2013 - 01.2016
- Ensuring opening and closing store procedures are followed efficiently
- Managing daily figures, targets and in store incentives/KPI's
- Managing Staff rotas
- Attending monthly meetings with fellow management team across stores in London
- Handling customer complaints
- Managing events for new season collection drops
- Training new starters
- Received four promotions in 2 years
Education
British Academy of New Music
undefined
Certificate of Higher Education
Grades A -C Certificate of Higher Education Performing Arts - undefined
Highbury Fields Secondary School
2012
Skills
- Both trained and have general interest
- In Terminologies
- Leadership
- First Aid/Fire Training
- IT literate
- Efficient in DGL, Crosscare
- Greencube and MedDoc software
- Cross Cultural Communication
- Billing/Accounting
- Typing
- Hiring processes
- Conducting appraisals
- Budget control
- Report generation
- Generally self sufficient, creative
- Honest and quick to learn
Interests
PERSONAL INFORMATION
I have lifelong experience in the
, Performing Arts and have professional
experience in Theatre and Broadcasting
work with E4. I am a passionate Foodie
and a massive Travel bug. In my spare
time I tend to blog about both Food and
Travel. I study Spanish and Drama both
part time.
I am a very welcoming and vivacious, yet mindful individual. I have
Timeline
Career break study
Identity School of Acting
09.2022 - Current
Practice Manager
London Allergy Care
09.2021 - 09.2022
Executive Officer/Diary Manager
Department of Health
01.2021 - 09.2021
Client Services Coordinator & Personal Assistant InterExec
01.2020 - 01.2020
Private Secretary Orthopaedic
01.2019 - 01.2021
Theatre Coordinator and Private Secretary Orthopaedic Specialists
01.2019 - 01.2021
Assistant Manager
Zadig & Voltaire
03.2016 - 01.2019
Camp Counsellor and Campus Manager Camp
01.2016 - 01.2016
Sales Associate, Supervisor
Brora Ltd
01.2013 - 01.2016
British Academy of New Music
undefined
Certificate of Higher Education
Grades A -C Certificate of Higher Education Performing Arts - undefined
Highbury Fields Secondary School
Bank Senior Medical Secretary
St John & St Elizabeth Hospital
1 1 - Current
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