Summary
Overview
Work History
Education
Skills
Timeline
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Louise Piper

Shift Leader
Stroud,Gloucestershire

Summary

I‘m experienced in shift scheduling, shop opening and closing, and stock rotation, with a strong focus on health and safety compliance. Demonstrates exceptional customer service and team leadership skills, ensuring quality control and effective payroll procedures. Adept at stock control, staff training and coaching, including new staff training. Known for empathy and understanding in managing teams.


I’m a motivated individual with customer service experience seeks Shift Leader role. Calm and productive under pressure, quickly resolving incidents and adapting to changing priorities to meet targets. Builds rapport quickly to develop constructive staff and customer relations.


I’m a reliable shift leader with 30 years industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

31
31
years of professional experience

Work History

Shift leader

Tesco
Gloucester, Gloucestershire
09.1994 - Current
  • Promoted safe and tidy work areas through inspections and cleaning checklists.
  • Logged daily activities and notable incidents during production shifts.
  • Improved workplace safety to reduce accidents and near-misses.
  • Shared business updates with team, addressing concerns to promote transparent working relationships in store.
  • Embedded customer-centric approach throughout operational activities.
  • Build reliable teams for each shift through strategic rostering processes.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Completed spot checks to evaluate service delivery and identify issues for resolution.
  • Updated training and procedures to address skills gaps and challenges.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Led team members by example to establish standards of first-class customer service.
  • Practiced food and health safety to comply with guidelines.
  • Dealt promptly with staff conflicts, resulting in a harmonious working environment.
  • Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
  • Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
  • Handled disciplinary investigations and hearings with strong employee relations knowledge.

Education

GCSEs - English, Maths, Science, RE, Catering

St Benedicts Catholic School
Cheltenham, Gloucestershire
09/1984 - 07/1989

Skills

  • Shift scheduling
  • Shop opening and closing
  • Stock rotation
  • Health and Safety Compliance
  • Customer Service
  • Team Leadership
  • Quality Control
  • Empathy and understanding
  • Payroll procedures
  • Stock control
  • Staff training and coaching
  • New staff training

Timeline

Shift leader

Tesco
09.1994 - Current

GCSEs - English, Maths, Science, RE, Catering

St Benedicts Catholic School
09/1984 - 07/1989

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Louise PiperShift Leader