Louise O’Callaghan

• Preparing, cooking and presenting high quality dishes within the speciality section
• Assisting the Head Chef and Sous Chef in creating menu items, recipes and developing dishes
• Preparing meat and fish
• Assisting with the management of health and safety
• Assisting with the management of food hygiene practices
• Managing and training any Commis Chefs
• Monitoring portion and waste control
• Overseeing the maintenance of kitchen and food safety standards
• Followed recipe specifications strictly to produce high volume of food orders.
• Plated completed meals with meticulous attention to presentation and portion control.
• Set kitchen standards governing cooking procedures, garnishes and food presentation.

Preparing and cooking for a busy family-run restaurant that produces fine-dining traditional Northern Irish cuisine. Using high quality locally produced products to make exquisite food.

• Ability to work well within a team to ensure that the food production runs smoothly and on time.
• Consistently prepared and cooked high-quality food from scratch within the restaurant portion size guidelines.
• Worked under pressure to ensure that food was delivered at an excellent quality but maintain the speed of service.

Daily health & safety site checks.

An eye for detail ensuring that all dishes are fantastically presented whilst running the pass.

• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Built rapport with clients through empathetic handling of concerns.
• Strengthened client relationships with clear communication and problem-solving skills.
• Provided detailed information about products and services to potential customers.
• Improved customer satisfaction by promptly addressing queries and complaints.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Transferred customer calls to respective department or personnel to address specific issues.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Adhered strictly to policies and procedures for continued company compliance.
• Recorded customer communications to maintain proper documentation.

• Managed high volume of inbound calls for quick resolution of customer issues.
• Offered technical support, leading to enhanced user experience.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with varying questions using product knowledge and service expertise.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Processed inbound customer calls, providing information on service or product upgrades