Louise Nimetty

Working within a busy freight forwarding team I quote and negotiate the best possible rates for imports and exports across a multi modal platform Air/Ocean/Road.

I also manage all relevant customs procedures for import and export.

• Negotiated freight rates with carriers for international transportation of goods.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Managed import and export of hazardous materials in compliance with applicable laws and regulations.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Processed customs declarations and maintained records of customs documents.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Built working relationships with clients to foster loyalty and encourage repeat business.

• Responsible for customer orders from point of entry.
• Chasing products through production and with our procurement team.
• Generating pick lists, shipment paperwork for export.
• Invoicing, processing shipping discrepancies including credits and replacements along with general customer enquiries.
• Product returns and importing of returns back into the UK.
• Shipping warranty orders worldwide and preparing documents for goods to be taken by hand worldwide by our service team.
• Liasing with customers by phone and email ensuring consignments are sent in a timely fashion to the customer. I also liase with couriers, carriers and customs and ensure that Lewmar adhere to the relevant customs procedures when sending consignments including raising EUR1s if required
• Dealing with different sized goods including oversized and glass product.
• Kept communications regular with internal and external customers, updating them on matters including timeframes and order status
• Promptly resolved distribution issues occurring throughout the supply chain, providing effective solutions to keep orders within schedule.
• Managed department inboxes with swift responses to internal and external queries, clearing communication backlogs.

• Customer Services
• I worked in a customer service / account management role
• This included quoting and invoicing customers, organising transport from the UK or Europe to the Channel Islands, Isle of Wight or Isle of Man
• This would have been anything from a carton to Arctic trailer loads of freight
• I also have in depth knowledge of Importing into the UK from Special Territories
• Part of my role included sending KPIs to customers, and sending weather disruption emails to our customer base
• Raising external and internal complaints, and bringing them to a successful conclusion.

• Promoting Choice and Kays catalogues to the general public at organised events, in the high street and door to door selling
• I also delivered home delivery items door to door.

• Following the birth of my daughter I worked locally to my home at the local greengrocers, my duties included replenishing the shop with produce as necessary and serving the general public.

• Customer Services and Pensions Administration
• In Salisbury I worked in the Customer Services Department answering calls from policy holders relating to their life insurance policies
• In April 2000 I relocated to the pension section based in Portsmouth, where I gathered information for the investigation into miss- selling of personal pensions schemes (opting out of state pension schemes).

• Working for a new venture, general till work, assisting in the Post Office as and when necessary
• My bosses were a Director and Manager from Wilsons Hogg Robinson.

• Demonstrating and selling PCs, white goods, TVs and videos in the Salisbury Showroom
• Whilst at this company I attended a management leadership course, which led to me being a stand in manager in the southern region.

• Helped set up restaurant before service by laying tables with high-quality cutlery and arranging tables according to booking requests.

• Customer Services within the life insurance department for a military insurance broker
• My duties included general administration including audio typing
• In 1992 I was asked to relocate to Reading to assist colleagues with the new computer system that had been trialled in Salisbury
• I worked in Reading for 18 months, and then re located back to Salisbury.