Louise Moore
Warrington,Cheshire
Summary
Detail-oriented professional specialising in customer lifecycle management and Microsoft Office Suite. Skilled in CRM systems and updating internal processes to optimise onboarding for new students and customers. Communicates effectively with management, teams, and stakeholders while maintaining composure under pressure, driving organisational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work history
Customer Success Manager
Graft Not Guru Ltd
Warrington
2024.01 - Current
- Assisted customers with inquiries as primary contact at GNG handling more than 50 clients at anyone time.
- Supported onboarding processes for new customers from updating and maintaining the CRM through to managing the launch of client content.
- Coordinated with the Sales Director and Studio Director to enhance customer journey and retention.
- Facilitated customer success initiatives to boost loyalty and engagement rates - increasing customer to 99.3%
- Helped clients leverage content for revenue generation through understanding of sales and marketing importance.
Senior Information Advice and Guidance Advisor
Crawley College
Crawley, West Sussex
2007.11 - 2023.01
- Managing the UK and International Student Admission team (5 person team) - managing 1000 student records, enquiries and over 200 calls per say.
- Providing course and career information, advice and guidance for 200 + different courses (students and adult courses).
- Processing International VISA applications for foreign students wanting to study at Crawley College.
- Support curriculum staff, plan open evenings, interview events and help the college increase student numbers and course sign ups.
Education
OCR Level 4 Diploma - Careers Information & Advice (CIAG Level 4)
Crawley College
Crawley 2011.06 -
NVQ Level 3 - Business Administration
Crawley College
Crawley 2008.06 -
Higher National Diploma - Footwear/Accessories Design
London College of Fashion
London 2000.09 - 2002.07
A-Levels - Design & Communication, Graphical Communication
Thomas Bennett Community College
Crawley 1997.09 - 1999.06
Business Admin Development - Microsoft Word & Excel Proficiency
Crawley College
CrawleyGCSEs - 9 Subjects inc Maths, English, Science
Thomas Bennett Community College
Crawley, West Sussex 1995.09 - 1997.07
Skills
- Customer lifecycle understanding
- Microsoft office suite mastery
- Complaint handling expertise over phone, email and face-to-face
- CRM systems mastery and updating internal systems
- Onboarding processes of new students and customers
- Communication skills both internally with management, team members as well as customers, students and parents
- Calm under pressure
References
References available upon request.
Timeline
Customer Success Manager
Graft Not Guru Ltd
2024.01 - Current
OCR Level 4 Diploma - Careers Information & Advice (CIAG Level 4)
Crawley College
2011.06 -
NVQ Level 3 - Business Administration
Crawley College
2008.06 -
Senior Information Advice and Guidance Advisor
Crawley College
2007.11 - 2023.01
Higher National Diploma - Footwear/Accessories Design
London College of Fashion
2000.09 - 2002.07
A-Levels - Design & Communication, Graphical Communication
Thomas Bennett Community College
1997.09 - 1999.06
GCSEs - 9 Subjects inc Maths, English, Science
Thomas Bennett Community College
1995.09 - 1997.07
Business Admin Development - Microsoft Word & Excel Proficiency
Crawley College