Louise Mc Geough
Belfast
Summary
Accomplished professional with extensive expertise in leadership proficiency and client relationship building. Demonstrates exceptional skills in confidentiality maintenance, resource allocation, and person-centred practice. Proven track record in event coordination, deadline adherence, and quality assurance methods. Adept at communication expertise, employee management, and training and development. Skilled in project coordination, event planning, signposting, and crisis response. Committed to leveraging these competencies to drive organisational success and enhance team performance.
Overview
31
31
years of professional experience
Work history
Co-ordinator
Queens University Belfast, Student’s Union
Belfast, Belfast
01.2018 - 01.2025
- Co-ordinator for approximately 600 volunteer student representatives
- Creation and maintenance of volunteer student data
- Training of volunteers
- Upskilling of volunteers with leadership workshops
- Planning and executing celebration events for volunteers
- Distribution of volunteer merchandise for recognition of work
- Organising and executing student elections through democratic process
- Liaising with University departments to promote roles and support students
- Supporting student volunteers plan, organise and facilitate student events
- Administrator for committee meetings and council meetings
- Facilitate committee meetings and council meetings
- Support paid Student Officers with their events for the year
- Support paid Student Officers and volunteer part-time officers with their wellbeing
- Support and organise all students in training and development
- Troubleshot potential problems before escalation, preventing major disruptions.
- Streamlined team communication by implementing effective coordination strategies.
- Enhanced team productivity with efficient delegation of tasks.
Queens University Belfast, Elms Village Accommodation
01.2007 - 01.2018
- Student Residence Fees queries
- Student Payment collection
- Student Account Administration
- Student Debt / Student Welfare
- Signposting students to relevant departments
- Training and supervision of Customer Support Staff
- Review of information for distribution
- Review of payments systems
- Reporting on information to management
- Liaising with other departments and Universities
- Computer systems - bespoke package for Accommodation
- Cash handling compliant and PCIDSS responsibility
- Student Accommodation queries
- Reception duties
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
The Silverbirch Hotel
Omagh
01.2003 - 01.2007
- Managing reception
- Cash handling responsibility
- Training and supervision of reception staff
- Liaising with all departments
- Use of reservations system and other computer systems
- Management of Events diary
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Sales Assistant
John E. Coyle Ltd.
Monaghan, Co. Monaghan
01.2002 - 01.2003
- Reception duties
- Computer systems
- Customer service - telephone and customer queries
- Sales Assistant
- Scheduling of shop and home deliveries to Northern Ireland and Great Britain
Scoil Phadraig
Tyholland, Co. Monaghan
02.2002 - 06.2002
- General office duties
- Computer systems
- Ordering books and supplies
- Assisting teachers with artwork, reading and supervision
Compuscript
Co. Clare
01.1999 - 01.2001
- Responsible for the layout and presentation of scientific journals
- Customer service - telephone and customer queries
- Liaising with all departments and printers
Clean Habit
Shannon, Co. Clare
02.1999 - 06.1999
- Part – time cleaning assistant while completing training course
Galway Ryan Hotel, Glencarn Hotel, Nuremore Hotel, Copthorne Hotel
02.1995 - 12.1998
- Reception duties
- Computer systems
- Customer service - telephone and customer queries
- Housekeeping duties
- Waitressing duties
- Cash handling
- Staff training and supervision
Meditarraneo
Monaghan, Co. Monaghan
06.1994 - 02.1995
- Reception duties
- Ordering supplies
- Customer service - telephone and customer queries
- Waitressing duties
Education
Bachelor of Science - Health and Social Care
Open University
Belfast Online 01.2009 - 01.2019
Computerised Accounts, Level One & Level Two -
Tyrone Training Services
Omagh, Co. Tyrone 01.2005 - 01.2006
Certificate in Montessori Theory and Methodology - Education
Omagh College of Further Education
Omagh, Co. Tyrone 01.2004 -
Fas Website, EDCL - undefined
01.2003 -
Accounts for Small Business - undefined
Monaghan V.E.C
Monaghan, Co. Monaghan 01.2002 -
Proficient Level in Word ’97 - undefined
Pitman Training College
Limerick 01.2000 - 01.2001
City and Guilds Certificate in Computer and Office Skills - undefined
FAS Training Centre
Shannon, Co. Clare 01.1999 -
Hotel Tourism & Business Management - undefined
Birmingham College of Food, Tourism, Creative Studies
Birmingham 01.1995 - 01.1997
undefined
St. Louis Secondary School
Monaghan, Co. Monaghan 01.1988 - 01.1994
Skills
- Leadership and management
- Client relationship development
- Confidentiality and privacy
- Resource management
- Person-centred care
- Event coordination and planning
- Deadline compliance
- Quality assurance techniques
- Communication skills
- Employee training and development
- Project management
- Crisis response strategies
SKILLS AND ACHIEVEMENTS
- Computer literate – Word, PowerPoint, Excel, Email
- Excellent people skills gained from numerous years working in the Hospitality sector
- Highly experienced in working within an office environment
- Achieved a year on year reduction in debt in my current position
- Completed a Listening Ear course with Action Cancer
- Completed and achieved a Certificate in End-of-Life Care with the Open University
- Completed an ASSIST course with certification and suicide awareness courses with Queens University
- Completed training in diversity and cultural awareness with Queens University
Timeline
Co-ordinator
Queens University Belfast, Student’s Union
01.2018 - 01.2025
Bachelor of Science - Health and Social Care
Open University
01.2009 - 01.2019
Queens University Belfast, Elms Village Accommodation
01.2007 - 01.2018
Computerised Accounts, Level One & Level Two -
Tyrone Training Services
01.2005 - 01.2006
Certificate in Montessori Theory and Methodology - Education
Omagh College of Further Education
01.2004 -
The Silverbirch Hotel
01.2003 - 01.2007
Fas Website, EDCL - undefined
01.2003 -
Scoil Phadraig
02.2002 - 06.2002
Sales Assistant
John E. Coyle Ltd.
01.2002 - 01.2003
Accounts for Small Business - undefined
Monaghan V.E.C
01.2002 -
Proficient Level in Word ’97 - undefined
Pitman Training College
01.2000 - 01.2001
Clean Habit
02.1999 - 06.1999
Compuscript
01.1999 - 01.2001
City and Guilds Certificate in Computer and Office Skills - undefined
FAS Training Centre
01.1999 -
Galway Ryan Hotel, Glencarn Hotel, Nuremore Hotel, Copthorne Hotel
02.1995 - 12.1998
Hotel Tourism & Business Management - undefined
Birmingham College of Food, Tourism, Creative Studies
01.1995 - 01.1997
Meditarraneo
06.1994 - 02.1995
undefined
St. Louis Secondary School
01.1988 - 01.1994