Summary
Overview
Work history
Education
Skills
Certification
Additional Information
Timeline
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Louise Maddox

Louise Maddox

Leeds,West Yorkshire

Summary

Compassionate Clinical Support Worker experienced developing bespoke support plans for vulnerable individuals. Quickly builds rapport with service users to optimise assessments, interventions and programme outcomes. Specialises and thrives in busy and challenging work environments passionate about learning , knowledge and holistic patient centred excellent care.

Overview

3
3
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Clinical Support Worker

Leeds Teaching Hospital Trust
Leeds, West Yorkshire
01.2021 - Current
  • Working on the Cardiac Surgery ward with respect, compassion and professionalism to maintain high standards for diverse patient groups.
  • Prioritised patient wellbeing by observing strict infection control procedures.
  • Carrying out clinical and non clinical tasks whilst always maintaining patients privacy and dignity.
  • Clerical and administration duties and excellent written skills.
  • Provided swift initial response to patient queries and signposted further information.
  • Met exact care plan arrangements to speed up patient recovery.
  • Performed varied clinical tasks including blood sugar testing, ECGs and physiological observations.
  • Offered compassionate emotional support to patients and families.
  • Updated patient files and medical records.
  • Promoting healthy nutrition and fluid intake and healthy hearts.
  • Technical skills such as mental health, substance abuse and autism awareness and continence and catheter care.
  • Personal skills (such as listening and problem solving and functional skills (numeracy) ongoing development and training.

Education

NVQ Level 2 - Health Care

Leeds City College
Leeds
01.2021 - 06.2023

Care Certificate

Leeds City College
Leeds
01.2021 - 01.2022

Higher National Diploma - Tourism Management

Herefordshire College of Technology
Hereford
09.1997 - 06.1999

GCSEs -

Ludlow School
09.1990 - 06.1995

Skills

  • Compassionate care giver
  • Team player
  • Listening and empathetic skills
  • Exceptional communicator
  • Direct ward care
  • Health assessment and monitoring
  • Elderly care
  • Adult care
  • Mental health care and knowledge
  • Progress reporting
  • Patient documentation
  • Patient rapport building
  • Critical care management
  • Care coordination
  • Risk assessment
  • Previous jobs in Marketing, Administration, Student Recruitment and Sales - bringing transferrable skills into my job
  • Health promotion
  • Cardiac surgery and cardiology
  • ECGs
  • Clinical skills such as observations and cannula care
  • Personal care with dignity and respect
  • Patient confidentiality
  • Oxygen monitoring
  • Diabetes care

Certification

Mental Health 1 day courses

Basic life support

Moving and repositioning

Functional skills training in Maths Level 2

Additional Information

Underpinned values such as the Leeds Way and 6 c of nursing

Timeline

Clinical Support Worker

Leeds Teaching Hospital Trust
01.2021 - Current

NVQ Level 2 - Health Care

Leeds City College
01.2021 - 06.2023

Care Certificate

Leeds City College
01.2021 - 01.2022

Higher National Diploma - Tourism Management

Herefordshire College of Technology
09.1997 - 06.1999

GCSEs -

Ludlow School
09.1990 - 06.1995

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Louise Maddox