Louise Lund
Hull,England
Summary
Travel industry professional with 26 years of experience across sales, foreign exchange, team leadership and management. Progressed from customer facing roles into positions of responsible within a tour operator. I have strong expertise in customer service, performance, staff development and day to day operations.
Overview
1
1
Language
1
1
Certification
26
26
years of professional experience
Work history
Team leader
Jet2 holidays
Leeds , West Yorkshire
2019.07 - Current
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Provided onboarding training
- Team building
- Monitored daily operations whilst reducing operational cost significantly.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Fostered a high-performing environment to drive productivity and quality.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Coached team members through new or difficult workflows.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- Managed attendance within the department conducting formal absence reviews
Store manager
Thomas Cook
Hessle , East Yorkshire
2000.07 - 2019.07
- Managed staff rosters, ensuring adequate coverage during peak times.
- Assisted customers in locating products around the shop floor promptly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Drove high performance sales results both holidays and foreign exchange
- Played big part in onboarding from interview level to onboarding training and development
Skills
- Training and Development
- Customer service
- Working towards KPI’s
- Staff management
- Team performance data analysis
- Staff appraisals
- Team building
- Coaching and mentoring
- Team supervision
- Sales selling skills both travel and foreign exchange
Additional Information
Travelling and reading
Accomplishments
Travel apprenticeship England sales 2001
VIP service award 2020
Certification
Full driving licence
Languages
English
Native
A1
Timeline
Team leader
Jet2 holidays
2019.07 - Current
Store manager
Thomas Cook
2000.07 - 2019.07