Louise Lewis

My Experience as a Lettings Negotiator, Lettings Valuer, and Administrator Within R&G Property & Woods Estate Agents:

Throughout my career, I’ve had the opportunity to gain experience in multiple key roles within a lettings agency, including Lettings Negotiator, Lettings Valuer, and Administrator. Each of these roles has allowed me to develop a broad skill set and an in-depth understanding of the lettings process.

As a Lettings Negotiator, I was the crucial link between landlords and prospective tenants, responsible for ensuring a smooth rental process. My daily tasks included:

• Property Viewings & Tenant Engagement: I organized and conducted viewings, guiding potential tenants through various properties and helping them find the ideal match based on their needs and preferences.
• Negotiation & Deal Management: I negotiated rental terms with tenants and landlords, ensuring both parties were satisfied with the final agreements.
• Tenant Sourcing & Application Handling: I handled inquiries from potential tenants, assisted with applications, and conducted reference checks to ensure the suitability of tenants for properties.

In this role, I honed my communication and negotiation skills, balancing the interests of both tenants and landlords while working towards meeting rental targets. The fast-paced nature of this role taught me how to manage multiple clients simultaneously and work efficiently under pressure.

As a Lettings Valuer, I took on a more analytical role, providing property assessments to determine appropriate rental values. My responsibilities included:

• Property Valuations: I visited properties, assessing their condition and conducting thorough market analysis to determine the right rental price.
• Market Research & Strategic Advice: I provided landlords with insights on how to improve their property's rental value and guided them on pricing strategies to ensure competitive positioning in the market.
• Property Marketing & Descriptions: I wrote detailed property descriptions for marketing purposes, showcasing each property’s best features to attract the right tenants.

This role enhanced my analytical skills, allowing me to understand the intricacies of the property market while building relationships with property owners. I learned how to navigate the balance between market data and client expectations, ensuring properties were marketed and priced effectively.

In my role as a Lettings Administrator, I provided essential behind-the-scenes support, ensuring that all administrative tasks ran smoothly. My duties included:

• Paperwork & Documentation: I managed all necessary documentation for new tenancies, including tenancy agreements, reference checks, and ID verification, ensuring compliance with legal requirements.
• Payment Processing & Records Management: I handled rent payments, ensured tenants were up to date with their rent, and maintained accurate records of all financial transactions.
• Tenant & Landlord Liaison: I was the point of contact for tenants and landlords, addressing queries and organizing property inspections.

Through this role, I developed strong organizational skills and attention to detail, ensuring that all administrative processes were completed efficiently and accurately. I also gained a solid understanding of tenancy laws and compliance, which were crucial in ensuring that all transactions were legally sound.

These roles allowed me to experience different aspects of the lettings industry, and I’m proud to have contributed to the smooth operation of the lettings process. My experience has made me adaptable, resourceful, and customer-focused, always working towards achieving positive outcomes for both tenants and landlords.

As above:

As a Front of House Team Member at a local pub, I provided excellent customer service by greeting guests, taking orders, and ensuring a positive experience. I worked closely with the kitchen and bar teams to deliver timely and accurate orders, maintaining a smooth flow of service. My role also involved keeping the pub clean and organized, contributing to a welcoming environment for both customers and colleagues.

Starting my first role as a Junior Care Staff in a residential home at a young age gave me the invaluable opportunity to gain independence, build confidence, and develop important skills that would shape my professional growth. I was involved in various aspects of care, from assisting in the kitchen to spending quality time with residents and ensuring their living spaces were clean and comfortable.

I assisted in serving meals to the residents, making sure they were comfortable and had everything they needed. I took the time to ensure that each resident's individual preferences and needs were met, contributing to a positive mealtime experience. I also spent time chatting and engaging with residents, listening to their stories, and making sure they felt valued and cared for. This aspect of my role allowed me to build meaningful relationships and offer emotional support to residents, who often appreciated the company and attention.