Louise Le Page
Beverley,East Yorkshire
Summary
Dynamic and results-driven senior manager with over 20 years of experience in leadership, office management, and business support. Adept at leading high-performing teams, designing and optimising processes, and driving strategic objectives. Expertise in process improvement and inter-departmental collaboration with a proven track record of enhancing organisational efficiency. Committed to supporting organisational goals and fostering a culture of continuous improvement, positivity, and inclusivity.
Overview
25
25
years of professional experience
Work history
Head of Business Support & Client Services
Redplug Blown Insulation Ltd
Remote
07.2023 - Current
- Leadership and management of all business support staff and direction for outsourced services, with oversight for office management, administration, finance, customer service, sales, HR and recruitment, IT, and asset management
- Consistent KPI monitoring and delivery
- Fostering and maintaining a culture of effective teamwork by maintaining strong internal relationships, maintaining focus on both short- and long-term goals, and supporting staff to achieve their professional goals
- Successful achievement of ISO recertification with zero nonconformances, ensuring compliance with industry standards and best practices
- Construction of the office management and administration function for this scaling business, including the design and implementation of all scalable processes and procedures, ensuring output consistency
- Collaboration with other members of the senior leadership team to identify and prioritise key projects, ensuring timely and successful completion
- Optimisation of resource allocation and expenditure
- Budget management
Office Manager
PB Building & Renovations Ltd
Worcester
10.2015 - 06.2023
- Oversight for all office operations, ensuring a smooth and efficient working environment, including finance, HR and recruitment, administration, scheduling, and rota management
- Budget and expense management
- Contract negotiation for both commercial developments and residential works
- Supplier negotiation and material sourcing to achieve optimal pricing and quality
- Developed, implemented, and reviewed administrative policies, procedures, and processes to improve workflow and ensure compliance with company standards and construction legislation
Office Operations Manager (Contract)
Onside Independent Advocacy
Worcester, Worcestershire
09.2022 - 12.2022
- Contract role to improve efficiencies in office operations, including customer service, IT, administration, and facilities
- Management and leadership for a team of eight staff. Successfully recruited for two long-standing vacancies in the first three weeks
- Implemented KPIs and strategies to improve customer service response times
- Directed IT operations and coordinated with the IT team to research and install more reliable and secure technology infrastructure, including the implementation of new security software for field-based staff
- Assessed and revised existing office policies and procedures to bring them in line with current best practices
- Managed facilities for a large, grade II listed office, ensuring repairs and enhancements remained in line with Heritage guidelines
- Led a cross-departmental project to build an Intranet and improve communication between office and field-based staff
- Collaborated with senior management to align office operations with organisational goals and objectives and attended monthly management meetings to update all departments
- Provided support to the senior leadership with all tender applications to local authorities and charitable funding opportunities
- Planned and facilitated a full internal office move, including redesign and redecoration
Office Operations Manager (Contract)
Malvern Operations Ltd - Clinical Waste Plant
Hanley Castle, Worcestershire
03.2022 - 09.2022
- Autonomous management of the plant's administrative function, including the design of administrative procedures and processes
- Successful recruitment and onboarding of six new operatives
- Accurate recording and reporting of daily, weekly, and monthly waste processing figures in compliance with heavily regulated UK Environment Agency laws
- Presented weekly and monthly processing data to project investors and the board of directors
- Sole responsibility for the office budget and all site procurement
- Operated as the on-site HR function, including onboarding, training, championing equality and diversity awareness on site, and disciplinary actions
Business Support Manager/PA to Zef Eisenberg
MADMAX Land Speed Race Team
St Peter Port, Guernsey
11.2010 - 10.2015
- Constructed the administrative function of this scaling business from its inception to support land speed record-holder Zef Eisenberg with the rapid growth of the MADMAX Land Speed Race Team brand
- Led business operations and personal support for a prominent public figure and a global land speed racing team respectively, ensuring seamless coordination between technical, operational, and administrative teams
- Management and leadership for a team of two administrators, four workshop technicians, and a housekeeping/groundskeeping staff of four, providing mentorship, training, and performance evaluations to enhance overall team effectiveness and cohesion
- Developed and implemented streamlined processes for global shipping and transport logistics, procurement, and resource allocation
- Supported sponsorship and partnership negotiations, securing key agreements with major brands
- Provided extensive PA support to Zef, including full diary management, travel and accommodation, and personal and professional errands
Development Manager
Marlborough Trust Company Ltd
St Peter Port, Guernsey
07.2007 - 11.2010
- Leadership and management for a team of two administrators
- Spearheaded the development, design, and implementation of a new Business Process Management system to improve internal processes, data access, and inter-departmental communications
- Led a project development team of seven people in both Guernsey and London, remotely and in person
- Led the process flow team to develop a cohesive and linked technical strategy that would support each enhanced internal process
- Worked with the design team in London to develop a user-friendly interface
- Full budget management, including assessing competing tenders, hiring decisions, and monthly budget reporting to the board
Supervisor - Treasury Operations
Bank of Butterfield
St Peter Port, Guernsey
03.2001 - 06.2007
- Responsible for the day-to-day running of a team of five people within the Treasury Operations department, to include: checking and releasing up to 300 national and forex payments per day for high-net-worth clients, liaising with worldwide financial institutions to open investigations for any incorrectly routed payments, basic reconciliations and data input
Education
Bachelor of Arts - Sociology (First Class)
University of Worcester
Worcester11.2020
Access to HE Diploma in Social Science - Social Science (Distinction)
Heart of Worcestershire College
Worcester06.2017
GCSEs - Mathematics Foundation Paper (5)
Tutors & Exams
Coventry11.2021
City & Guilds Level 3 Award - Education & Training
Guernsey College of FE
St Peter Port06.2015
Certificate in Recruitment Practice -
Recruitment & Employment Confederation
St Peter Port07.2005
GCSEs - English, French, History, Dual Science, Drama & Theatre Arts, Food Tech
Beverley Longcroft School
Beverley, East Riding of Yorkshire08.1998
Skills
Motivational leadership style
Personable and approachable
Critical thinker
Analytical mind
Exceptional written English
Effective communicator
Relationship builder
Workflow planner
Process developer
Team player and collaborator
Accomplishments
Elected Mature Students' Officer to the Student Council - October 2017 - University of Worcester
Elected School Representative - School of Humanities - October 2018 - University of Worcester
Elected Course Representative - Sociology - October 2017, 2018, and 2019 - University of Worcester
Awards
2016 Student of the Year
Heart of Worcestershire College
Academic Achievement Scholarship Award (2018)
University of Worcester
Academic Achievement Scholarship Award (2019)
University of Worcester
Training Courses
Leading With Motivational Intelligence (May 2025)
Women In Leadership: Leading With Purpose, Clarity, and Impact (May 2025)
Equality, Diversity, and Inclusion
Bullying & Harassment for Managers
GDPR UK: Essentials
HR Compliance & Wellbeing
Mental Health Awareness for Managers
Sexual Harassment Awareness
IT Literacy
Microsoft Office (Excel, Outlook, PowerPoint, Word, SharePoint, OneDrive, Teams)
Google Docs/Calendar/Mail
Xero/SAGE/Quickbooks
SAP
Breathe HR
Bright HR
Adobe Editor
Trello
Canva
Connecteam
TruTrak
Timeline
Head of Business Support & Client Services
Redplug Blown Insulation Ltd
07.2023 - Current
Office Operations Manager (Contract)
Onside Independent Advocacy
09.2022 - 12.2022
Office Operations Manager (Contract)
Malvern Operations Ltd - Clinical Waste Plant
03.2022 - 09.2022
Office Manager
PB Building & Renovations Ltd
10.2015 - 06.2023
Business Support Manager/PA to Zef Eisenberg
MADMAX Land Speed Race Team
11.2010 - 10.2015
Development Manager
Marlborough Trust Company Ltd
07.2007 - 11.2010
Supervisor - Treasury Operations
Bank of Butterfield
03.2001 - 06.2007
Bachelor of Arts - Sociology (First Class)
University of Worcester
Access to HE Diploma in Social Science - Social Science (Distinction)
Heart of Worcestershire College
GCSEs - Mathematics Foundation Paper (5)
Tutors & Exams
City & Guilds Level 3 Award - Education & Training
Guernsey College of FE
Certificate in Recruitment Practice -
Recruitment & Employment Confederation
GCSEs - English, French, History, Dual Science, Drama & Theatre Arts, Food Tech
Beverley Longcroft School