Louise Leonard
Holt,England
Summary
Results-driven individual with extensive experience in customer-facing roles across retail sectors such as fresh food, fashion and hospitality. Proven ability to enhance customer satisfaction through exceptional interpersonal skills and relationship-building. Highly motivated self-starter committed to delivering outstanding service and fostering repeat business. Collaborative team player with a positive attitude and a focus on achieving results.
Overview
32
32
years of professional experience
Work history
Manager
Westons Fish Shop
Blakeney, Norfolk
2007.04 - Current
- Facilitated delivery of high-quality products to enhance customer satisfaction.
- Assisted in building strong relationships with customers to promote repeat business.
- Supported enforcement of safety regulations to minimise workplace accidents.
- Aided in maintaining inventory control to prevent stock shortages.
- Coordinated with suppliers to guarantee timely deliveries.
- Helped monitor health and safety measures for compliance.
- Contributed to social media advertising initiatives.
- Managed cash and digital payments efficiently.
- Participated in food preparation for ready meals and food-to-go.
- Organised display of fresh seafood for optimal customer appeal.
Retail Assistant Women's clothing
Aldiss
Fakenham, Norfolk
2004.04 - 2007.04
- Delivered excellent customer service by answering queries and providing product information.
- Boosted sales through suggestive selling techniques.
- Ensured visual merchandising standards with regular display updates.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Handled transactions, maintaining accurate till records.
Front of house team member
The Anchor Inn
Morston, Norfolk
2000.04 - 2004.04
- Assisted customers with queries or requests for optimal customer experience.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Cooperated closely with other team members to meet and exceed customer expectations.
- Maintained high standards of customer service during peak times.
- Created an inviting atmosphere through friendly interaction with customers.
- Developed rapport with regular patrons fostering a loyal customer base.
- Handled cash transactions securely minimising risk of theft or fraud.
- Provided excellent service to customers, resulting in repeat business.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Improved efficiency in the kitchen through effective multitasking abilities.
- Developed creative menu items to increase patron interest and satisfaction.
Bar manager
Kings Head
Holt, Norfolk
1996.04 - 2000.04
- Enhanced customer satisfaction with professional bartending techniques.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
Beauty therapist
Curves Beauty Salon
Holt, Norfolk
1994.04 - 1996.04
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Offered expert skincare advice, resulting in increased product sales.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Provided exceptional customer service, ensuring repeat client bookings.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
Education
Diploma of Higher Education - Hair and media make-up
College of West Anglia
Kings Lynn, Norfolk 1992.09 - 06/1994
Level 2 Food Hygiene and Safety for Retail
High Speed Training
online 2026.01 - 01/2029
Skills
Positive attitude
Customer service excellence
Responsibility and trustworthiness
Effective communication
Team collaboration
Adaptability
Problem solving
Affiliations
- Being on or in the sea is my biggest passion, very closely followed by going on adventures in my campervan.
- paddle boarding, water skiing, cold water swimming.
- padel, pickleball.
- fashion and lifestyle
- environment and ocean
Timeline
Level 2 Food Hygiene and Safety for Retail
High Speed Training
2026.01 - 01/2029
Manager
Westons Fish Shop
2007.04 - Current
Retail Assistant Women's clothing
Aldiss
2004.04 - 2007.04
Front of house team member
The Anchor Inn
2000.04 - 2004.04
Bar manager
Kings Head
1996.04 - 2000.04
Beauty therapist
Curves Beauty Salon
1994.04 - 1996.04
Diploma of Higher Education - Hair and media make-up
College of West Anglia
1992.09 - 06/1994