Louise Langdon
Neath,Neath Port Talbot
Summary
Experienced professional with a strong background in project coordination and administration, adept at managing diaries, meetings, and documentation in high-pressure environments. Skilled in ISO 9001, 14001 & 45001 compliance, reporting, and audits. Proficient in financial and HR administration, including accounts management, invoicing, payroll, and HR processes. Advanced proficiency in Microsoft Office suite, SAGE Line 50, QuickBooks, SharePoint, and SIMS. Proven leadership abilities with a track record of motivating teams to meet deadlines. Exceptional customer service skills with a focus on client relations and maintaining long-term relationships. Detail-oriented with expertise in compliance and documentation management.
Overview
18
18
years of professional experience
1
1
Certification
Work history
SHEQ Controller / PA / Administrator
JG Hale Group Ltd
Neath, Neath Port Talbot
05.2018 - Current
- Managed diaries for Chairman, Group Managing Director, and HS&E Manager simultaneously.
- Coordinated refreshments for Management and Boardroom meetings as required.
- Attended various meetings, took minutes, and distributed to relevant personnel.
- Assisted in completing PQQs and tenders, leveraging over two years of experience.
- Administered ISO 9001, 14001, and 45001 compliance by processing non-conformances.
- Prepared ISO Annual Management Report by analysing data and presenting findings visually.
- Maintained site documentation for HS&E and Contract Managers, ensuring compliance with ISO standards.
- SharePoint Online.
- Processed job tickets and inspection lists via Clixifix system, issuing regular client reports.
Accounts Assistant / Administrator
IBIS Packaging Solutions Limited
Neath, Neath Port Talbot
09.2017 - 05.2018
- Streamlined creditors and debtors processes for accurate weekly reporting.
- Prepared supplier monthly BACS payments to ensure timely transactions.
- Updated ledgers to maintain precise financial records.
- Reconciled bank accounts and monthly credit card statements for financial accuracy.
- Analysed mobile phone bills to identify cost-saving opportunities.
- Managed invoicing for servicing, breakdowns, and goods to enhance cash flow.
Customer Service Team Member (Import Sales)
Viscose Closures Limited
Swansea, City and County of Swansea
03.2016 - 09.2017
- Processed UK and overseas customer enquiries, orders, pricing, quotations, and sample requests.
- Coordinated courier bookings and organised export documentation, commercial invoices, and despatch notes.
- Despatched goods using SAGE Line 50, raised invoices, and managed picking, packing, and shipping of orders.
- Managed existing customer accounts to ensure satisfaction and retention.
- Compiled and updated Customer Stock Sheets for accurate inventory tracking.
Administration Clerk
Randall & Daniels (Electrical) Ltd
Neath, Neath Port Talbot
02.2015 - 02.2016
- Executed despatch of goods using SAGE Line 50, including invoicing and order fulfilment.
- Managed picking, packing, and shipping processes to ensure timely delivery.
- Conducted telephonic communications with companies, suppliers, and customers.
- Administered and created essential documentation for electrical and ventilation sectors.
- Assisted in preparations for ISO audits to maintain compliance standards.
Unemployed
N/A
12.2014 - 02.2015
- Wedding & Honeymoon
HR Administrator
NPTC Group
Neath, Neath Port Talbot
05.2014 - 12.2014
- Processed HR issues, ensuring compliance with policies and procedures.
- Recorded and monitored staff holidays and sicknesses for accurate reporting.
- Authorised documentation, including mileage, petty cash, and expense claims.
- Executed precise data entry into company systems, including SIMS.
- Compiled and drafted office policies and procedures for operational consistency.
- Performed audio typing to support administrative functions.
Project Co-ordinator
Scottish & Southern Energy (SSE)
Baglan, Neath Port Talbot
02.2012 - 04.2014
- Managed reception and switchboard duties, screening incoming calls efficiently.
- Coordinated all project documentation to ensure accuracy and accessibility.
- Executed purchase orders on SAP system, streamlining procurement processes.
- Minuted meetings and distributed notes promptly to relevant stakeholders.
- Arranged accommodation, travel logistics, buffets, and managed diaries effectively.
- Processed incoming and outgoing mail to maintain timely communications.
Admin Officer/Manager/PA/Secretary
Penspen (formerly GreyStar & ProGas)
Resolven, Neath Port Talbot
02.2008 - 02.2012
- Personal Assistant to GreyStar & Penspen Directors.
- Liaised with QHSE Manager regarding ISO9001, 14001, and 18001 compliance requirements.
- Completed pre-qualifications and grading of approved vendors and suppliers for tender submissions.
- Analysed and audited purchase orders and other documents as needed.
- Managed non-conformances and complaints effectively.
- Maintained records for Fire Marshall and Fire Alarm compliance.
- Raised purchase orders using in-house Agresso database to streamline procurement processes.
- Organised and attended conferences, meetings, and events while coordinating travel arrangements.
- SharePoint Online.
- Produced monthly and quarterly management reports utilising Microsoft Office suite.
Education
BTEC & RSA - Business Administration
Gorseinon College of Further Education
Swansea, City and County of Swansea 04.2001 -
OCR - Business Management
Work / Home Study
Neath, Neath Port TalbotCity & Guilds - SAGE Accounting
Glynneath Training Centre
Glyn-neath, Neath Port TalbotO Levels & CSE's - General Education
Pentrehafod Comprehensive School
Swansea, City and County of SwanseaSkills
- Project Coordination & Administration: Experience managing diaries, meetings, and documentation, particularly in high-pressure environments
- ISO Management Systems: Skilled in ISO 9001, 14001 & 45001 compliance, reporting, and internal/external audits
- Financial & HR Administration: Proficient in managing accounts, invoicing, payroll, and HR-related processes
- Software & Systems Proficiency: Advanced Microsoft Office skills (Word, Excel, PowerPoint, Publisher, Outlook, Access), SAGE Line 50, QuickBooks, SharePoint, and SIMS
- Leadership & Teamwork: Proven ability to lead and motivate teams, manage workloads, and meet deadlines
- Customer Service & Client Relations: Exceptional at managing client queries, issuing quotations, and maintaining long-term relationships
- Compliance & Documentation: Strong attention to detail, particularly in maintaining compliance with legal and company procedures
Certification
- OCR Level 5 Diploma in Management – Awarded
- City & Guilds SAGE Level 1 & 2 – First Class
- Certificate in General Insurance – Distinction
- Certificate in Mortgage Advice 1, 2 & 3 – Pass
- Word Processing RSA Stages 1 & 2 – Distinction (Part 2)
- Typewriting RSA Stage 2 – Pass at 40 w.p.m.
- BTEC General Course in Business Studies – Credit
- Typewriting RSA Stage 1 – Distinction
- ‘O’ Levels – Mathematics, English Language, Welsh, Geography, Art & Design, Dress & Design
- C.S.E. – English Literature, Science, Computer Studies
Training Courses
- Manual Handling Awareness (Construction)
- Environmental Awareness
- Fire Warden Training
- Fire Awareness
- Asbestos Awareness
- Equality & Diversity Essentials Course
- Safeguarding Course
- Work-Related Stress Management (British Safety Council)
- Core Skills for Team Leaders
- Health & Safety for Directors and Senior Management (British Safety Council)
Additional information
I am a confident, articulate, and flexible individual who thrives in fast-paced environments. With strong organizational skills and the ability to work both independently and within teams, I can manage multiple priorities with efficiency. My extensive experience across various roles has helped me develop strong leadership, communication, and problem-solving skills. I am looking for a role that offers new challenges where I can leverage my knowledge and drive for success.
Affiliations
- Volunteer on Tonna RFC Community Events Committee. Organise and fundraise for events throughout the year
- Walking my 2 Cavalier King Charles Spaniels
References
Michael, Whelan, Retired JG Hale Group Managing Director, mtpaw@outlook.com, 07481 277957, Additional references available upon request.
Timeline
SHEQ Controller / PA / Administrator
JG Hale Group Ltd
05.2018 - Current
Accounts Assistant / Administrator
IBIS Packaging Solutions Limited
09.2017 - 05.2018
Customer Service Team Member (Import Sales)
Viscose Closures Limited
03.2016 - 09.2017
Administration Clerk
Randall & Daniels (Electrical) Ltd
02.2015 - 02.2016
Unemployed
N/A
12.2014 - 02.2015
HR Administrator
NPTC Group
05.2014 - 12.2014
Project Co-ordinator
Scottish & Southern Energy (SSE)
02.2012 - 04.2014
Admin Officer/Manager/PA/Secretary
Penspen (formerly GreyStar & ProGas)
02.2008 - 02.2012
BTEC & RSA - Business Administration
Gorseinon College of Further Education
04.2001 -
OCR - Business Management
Work / Home Study
City & Guilds - SAGE Accounting
Glynneath Training Centre
O Levels & CSE's - General Education
Pentrehafod Comprehensive School