Louise Lamb
Dummer,Hampshire
Summary
Accomplished professional with a strong focus on people leadership, talent identification, nurturing, and retention.
Demonstrates expertise in upselling, customer focus, and relationship building. Proven ability to negotiate effectively and liaise professionally to achieve results.
Committed to teamwork and collaboration while driving results-oriented initiatives.
Career goal includes leveraging skills to foster talent development and enhance organisational success.
Motivated, conscientious, and innovative People Leader, with excellent interpersonal skills. Highly customer focused and committed to providing a professional, unequivocal service and support to colleagues and customers and partners.
Overview
21
21
years of professional experience
Work History
Professional Services Lead UKI
Hewlett Packard Enterprise
08.2023 - 01.2025
- Lead the delivery performance for the UKI portfolio of customers, ensuring excellence in Consulting Services throughout all deal phases
- Established as the primary point of accountability and escalation for customers, fostering strong partnerships with internal and external stakeholders
- Lead and mentor a team of technical delivery professionals and relationship managers, including direct people management and oversight of first line managers
- Drive revenue growth, profitability, and overall financial performance for the UKI business
- Responsible for pipeline development and supporting complex deal structures across HPE’s portfolio
- Champion HPE’s mission to transition from a hardware vendor to a Hybrid Cloud Service Provider
- Spearhead transformation by disrupting traditional customer perceptions and establishing HPE as a strategic technology partner
- Drive customer satisfaction by aligning HPE's products and services with client needs, influencing partners and customers through industry relevance and credibility
- Lead initiatives to increase market relevance and promote HPE’s transformation, positioning the organization as a leader in hybrid cloud services and influencing long-term client relationships
UKIMEA Hybrid Cloud Lead & UKIMEA Office of the CTO Lead
Hewlett Packard Enterprise
09.2021 - 08.2023
- Leading a multi-disciplined team of Industry & Technology Experts
- Our key objective is to drive clear and creative business outcomes, but showing genuine curiosity in our customers’ business, leveraging new and disruptive technologies and maturing customers use of technology allowing them to retain and grow market share
- Actionable Thought Leadership
- Driving an Entrepreneurial Spirit encouraging all team members to try new ways of working
- Influencing our customers through industry relevance and credibility
- Driving customer objectives through robust customer conversation and curiosity
- We deliver on our commitments and exceed customer expectations
- Established strong rapport with stakeholders to enhance business credibility - driving pipeline and business growth
- Crafted budget-friendly IT solutions without compromising on quality or functionality.
- Worked with board of directors to establish objectives and decisively lead operations.
- Served as official representative of organisation to public groups or government agencies.
- Mitigated risks associated with IT infrastructure through robust contingency planning.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Created and led successful business culture focused on performance.
- Championed the adoption of AI technologies, accelerated digital innovation.
Delivery Management Manager (Consulting Services)
Microsoft UK Limited
01.2020 - 09.2021
- Leading team of Solution Architects, Delivery Executives and Technical Account Managers, setting our teams mission and driving our services mission through others
- Working in close alignment with the Account Teams, creating and constructing deals, driving exceptional results through coaching
- I’m a skilled change advocate who helps navigate my teams to understand the customers business objective allowing Microsoft to deliver to their needs, giving them a competitive advantage in their sector
- Leading a high-performing team of seasoned service solution professionals well versed in delivery portfolio management practices
- Led performance reviews, identified areas for improvement.
- Developed accurate sales forecasts for improved strategic planning.
- Established clear budgets and cost controls strategies to meet objectives.
- Cultivated strong relationships with clients to secure repeat business.
Senior Cloud Solution Architect Manager (Customer Success Unit)
Microsoft UK Limited
07.2019 - 01.2020
- Leading a team of 17 Cloud Solution Architects to deliver and migration our customers to the modern data platform, leading them away from on premise solution and to the world of Azure
- I am responsible for setting our team strategy on how we can execute and drive data platform modernisation through several go to market initiatives
- We actively work and collaborate with the sales team across the business and foster long lasting valued relationships with our internal and external partners, working seamlessly to achieve and drive and great business outcome for our valued customers, both in the strategic and enterprise space
- We deliver business results through collaboration and teamwork
- Fostered an innovative culture through knowledge sharing sessions on latest technologies.
- Spearheaded cloud migration projects to enhance business agility.
- Led performance reviews, identified areas for improvement.
Senior Technical Sales Manager (Data and AI)
Microsoft UK Limited
12.2017 - 07.2019
- I have the privilege of leading a high performing team who help our customers achieve more through Microsoft technology
- My Team are a group of dedicated, creative individuals who are customer focussed and help drive clarity and help our navigate their way through our data driven world
- I am a passionate people leader and love building, developing and nurturing talent
- We delivery high value activities that drives business outcome to our customers, and help them maximise their investment in Microsoft Technology, In turn we also deliver exception business results hitting 110% of our ACR target for FY19
Delivery Management Manager
Microsoft UK Limited
01.2011 - 12.2017
- I lead a team of 15 Service Delivery Managers to successfully delivery high quality reactive and proactive support services that improve the health of our customer IT and result in outstanding customer satisfaction
- I am responsible for the delivery of Premier Services into our Partner Business
- The Delivery Manager is responsible for four areas of the support business including: People Management, Operational Excellence, Delivery Excellence, Business Management
- My core role is in developing and maintaining high performing teams that deliver quality services in a profitable way
- Microsoft Premier Services help customers & partners realise their full potential through accelerated adoption and productive use of Microsoft technologies
Senior Technical Account Manager
Microsoft UK Limited
05.2004 - 01.2011
- Lead engagement scoping and resource planning processes to ensure accelerated adoption of Microsoft Technologies through strategic, architectural, and operational alignment within engagement delivery implementation
- Focus on achieving a good customer experience, ensure delivery quality through planning and governance, and contribute to opportunity management
- Understanding customer’s key projects and challenges to develop quality service delivery planning to improve customer IT operational health
- Building successful business relationships from operational staff up to CTO level to provide advice and guidance around process management and help the customer reach their desired state
- Be the trusted advisor within my customer and the 'go to' person for all Microsoft related questions and queries
Education
Bachelor of Arts - Business of Tourism
University of Wales
Cardiff06.1995
Skills
- People leadership
- Upselling
- Talent identification
- Talent nurturing
- Talent retention
- Talent development
- Customer focus
- Relationship building
- Negotiation
- Professional liaison
- Results orientation
- Teamwork
- Collaboration
Custom
- ITIL Service Managers Certificate (Distinction in Delivery Paper)
- ITIL Service Managers Foundation Certificate
- Azure Fundamentals
- Professional Business Coach – Certified
- Mental Health First Aider & Wellbeing at Work Ambassador
Affiliations
- Running, Reading, Cooking and the great outdoors
Timeline
Professional Services Lead UKI
Hewlett Packard Enterprise
08.2023 - 01.2025
UKIMEA Hybrid Cloud Lead & UKIMEA Office of the CTO Lead
Hewlett Packard Enterprise
09.2021 - 08.2023
Delivery Management Manager (Consulting Services)
Microsoft UK Limited
01.2020 - 09.2021
Senior Cloud Solution Architect Manager (Customer Success Unit)
Microsoft UK Limited
07.2019 - 01.2020
Senior Technical Sales Manager (Data and AI)
Microsoft UK Limited
12.2017 - 07.2019
Delivery Management Manager
Microsoft UK Limited
01.2011 - 12.2017
Senior Technical Account Manager
Microsoft UK Limited
05.2004 - 01.2011
Bachelor of Arts - Business of Tourism
University of Wales
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