Louise Hunt
Wellington,Somerset
Summary
Dynamic Shift Manager with expertise in driving team performance and enhancing customer satisfaction. Resolves customer complaints proactively, turning challenges into opportunities for repeat business. Leads training sessions that empower staff to excel in customer service and operational procedures. Results-oriented Shift Manager skilled in production planning and quality control. Monitors production phases rigorously, ensuring compliance with safety standards and quality benchmarks. Communicates daily tasks effectively to optimise workforce output and maintain operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift manager
McDonald's
04.2021 - Current
- Led training sessions for new hires, focusing on customer service excellence and operational procedures.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Instructed staff clearly to ensure consistent production output.
- Planned and communicated daily manufacturing tasks and targets.
- Monitored worker behaviours and enforced safety standards to promote a safe working environment.
- Conducted quality checks throughout production phases to maintain high standards.
Education
GCSEs - Gcse
Courtfields secondary school
Wellington, SOM01-2020
Skills
- Production planning
- Quality control
- Inventory management
- Safety compliance
- Customer relationship management
- Team leadership
- Staff training
- Time management
Certification
- First aid trained
Timeline
Shift manager
McDonald's
04.2021 - Current
GCSEs - Gcse
Courtfields secondary school