LOUISE HESHMATI

• Agency based.
• Enhanced event ambiance by greeting and directing guests promptly upon arrival.
• Exceeded guest expectations by anticipating needs and providing prompt solutions.
• Distributed promotional materials to guests, raising awareness about upcoming events.
• Organised waiting lists during peak hours to manage crowd effectively.
• Updated table status on restaurant management software for accurate tracking.
• VIP events and Functions.
• Managed guest list at the door.
• Managed queues effectively during peak hours, reducing wait times for guests.
• Ushered VIPs to their designated locations at high-profile functions to ensure no disruptions occurred.
• Demonstrated knowledge of venue layout, assisting guests with directions when necessary.
• Prioritised safety protocols, ensuring peaceful atmosphere at all gatherings.
• Worked in high-pressure situations whilst maintaining composure and professionalism.
• Maintained a clean entrance area, creating an inviting atmosphere.
• Provided excellent customer service to ensure repeat business for agency.
• Represented company and promoted brand with exceptional service and presentation.
• Checked coats and other personal belongings as per guest's request whilst ensuring their safekeeping.
• Liaised with event coordinators during special events for seamless
• Assisted in setting up and clearing tables for improved client experience.
• Ensured smooth operation of events by coordinating with various departments and vendors.

• Main Hostess for the whole restaurant.
• Greeted and directed all guests, creating positive and welcoming first impression.
• Answered phone calls and scheduled reservations for guests.
• Manage over 400 reservations and walk-in guests, optimising restaurant capacity in line with company procedures.
• Conducted daily staff briefings, daily reports and special requests.
• Encourage customer loyalty by providing unparalleled service during dining experience.
• Looked after all VIP guests, making sure all requests were ready upon arrival and service was kept exceptional during their stay.
• Resolved queries and disputes straight away to maintain customer satisfaction.
• Handled and created all reception emails and enquiries.
• Oversaw and maintained strict front-of-house cleanliness through to promote positive first impressions.
• Reduced customer wait times within minutes through expert preperation and planning ahead of opening.
• Trained and supervised reception team to deliver world-class customer service.
• Facilitated corporate functions, VIP events, conferences and other large scale events.
• Briefed team on service changes and strategies to boost sales.
• Used all Microsoft software such as Excel, Office and more.
• Updated all guests profiles accurately and promptly.
• Took payments of cash, card and vouchers.

● Seated guests at assigned tables within one minute average, with a count of 300+ covers per night.

● Managed a team of six.

● Coordinated employee rosters to build efficient, hardworking teams for each shift.

● Resolved escalated queries and disputes straight away to maintain customer satisfaction.

● Warmly greeted high volume guests, attentive and professional.

● Oversaw and maintained strict front-of-house cleanliness through to promote positive first impressions.

● Reduced customer wait times within minutes through expert preperation and planning ahead of opening.

● Strategically assigned tables according to supply and demand to maximise sales and target efficiency.

● Conducted daily briefings, weekly management meetings within the

FOH team.

● Sevenrooms and other Microsoft software for reception, rota, briefings and other team meetings.

● Trained and supervised reception team to deliver world-class customer service.

● Coordinated large party and VIP bookings, including deposit processing, special order and seating requests.

• Sevenrooms, FLOW, Micros.
• Delivered exceptional customer service with attention to detail throughout guests dining experience.
• Strengthened guest and company relationship by guest profiling, guest recognition and special requirements.
• Responded to guest enquiries, needs and complaints in an efficient and professional manner.
• Delegated tasks and leadership skills in a large team.
• Impeccable interpersonal skills, pleasant greetings for guests upon arrival.
• Verified reservations and table planning.
• Seated guests to their designated table.
• Oversaw guests duration of dining is operating in a orderly manner.
• Followed all company policies, health and safety regulations at all times.
• Set dining tables.
• Ensured the space and reception desk is presentable throughout the day for guests.
• Took drinks orders with excellent knowledge of menu.
• Delivered drinks to guests promptly.
• Handled payments via cash, card and vouchers.
• Immaculate personal appearance and presentation, keeping to company guidelines at all times.