Louise Harnett
Blaenavon,Torfaen County Borough
Summary
Accomplished professional with extensive expertise in office administration and client/ Patient relationship management. Demonstrates proficiency in Microsoft Office, information systems navigation, and office equipment operation. Skilled in data entry speediness, schedule management, and meeting organisation. Adept at handling customer service, complaint resolution, and process improvement with a strong understanding of GDPR regulations. Committed to enhancing organisational efficiency through training and development initiatives.
Dedicated and proactive, equipped with strong communication and problem-solving abilities essential for providing outstanding support. Demonstrates proficiency in conflict resolution and team collaboration, ensuring smooth operations and positive outcomes. Eager to contribute meaningfully and drive success within my role.
Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.
Hardworking Admininistrater brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Admin Support Officer
Aneurin Bevan University Health Board
Blaenavon, Torfaen County Borough
2017.03 - Current
- Resolved complex queries to enhance Patient satisfaction.
- Delivered training sessions on new software tools, improving staff competency.
- Managed multiple tasks effectively to meet strict deadlines.
- Ensured secure data handling in compliance with GDPR regulations.
- Managing patient caseloads
- liaising with medical professionals internal and external
- taking referrals
- using various computer systems
- Updated internal databases regularly for accurate record-keeping.
- Streamlined communication lines between departments for better workflow management.
- Facilitated team collaboration by coordinating meetings and events.
- Achieved user satisfaction with effective troubleshooting of technical issues.
- Prioritised urgent tasks effectively, reducing backlog significantly.
- Implemented new filing system, improving document retrieval times.
- Escalated critical issues promptly, minimising downtime.
- Assisted colleagues in day-to-day duties, enhancing team performance.
- Maintained smooth daily operations for improved productivity.
- Adapted to front- and back-office needs to maintain smooth reception services.
- Photocopied, faxed and filed documentation to maintain patient records.
- Ordered office supplies to meet demands of current projects and activities.
- Coordinated meeting, venue and event bookings according to business needs.
- Sorted, distributed and sent mail to maintain good patient communications.
- Responded to customer requests with friendly, knowledgeable service and support.
- Managed workflow to continuously exceed quality service goals.
- Scheduled meetings, conferences and appointments.
- Sourced and ordered office supplies within allocated budget.
Receptionist
Aneurin Bevan University Health Board
Pontypool, Torfaen County Borough
2016.09 - 2017.03
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained an organised reception area for a professional business environment.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the service
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Kept reception area clean and neat to give visitors positive impression of the company.
Stock controller
Tesco Superstore
Pontypool, Torfaen County Borough
2012.02 - 2016.09
- Enhanced overall work productivity by implementing an effective rota system amongst warehousing staff.
- Implemented a new product ordering system to reduce waste and improve cost-effectiveness.
- Optimised space utilisation in the warehouse by rearranging storage areas as needed while taking into account product turnover rates.
- Scheduled timely delivery of products to ensure steady flow within the supply chain cycle, reducing potential disruptions.
- Coordinated with sales team to manage high-demand products effectively, minimising out-of-stock situations.
- Troubleshot any issues that arose during the receiving or dispatching of goods efficiently without causing delays.
- Ensured health and safety regulations were always adhered to whilst handling stocks in the warehouse.
- Developed a more efficient process for managing returned goods to reduce loss and boost customer satisfaction.
- Conducted regular stock takes, ensuring accurate inventory at all times.
- Improved stock control systems by diligently conducting inventory audits.
- Increased efficiency with proactive management of all warehouse storage areas.
- Investigated missing items, discrepancies and losses.
Education
GCSEs -
Aberssychan comprhensive school
Abersychan 1996.09 - 2002.06
Skills
- Information systems navigation
- Office equipment operation
- Data entry speediness
- Sensitivity awareness
- Familiarity with gdpr regulations
- Procurement procedures
- Office administration
- Client Relationship Management
- Microsoft Office proficiency
- Meeting organisation
- Employee training
- Complaint handling
- Customer Service
- Customer relations
- Product knowledge
- Schedule management
- Training and Development
- Process Improvement
- Complaint resolution
- Decision-Making confidence
- Order processing
- Staff education and training
- Excellent time management skills
Timeline
Admin Support Officer
Aneurin Bevan University Health Board
2017.03 - Current
Receptionist
Aneurin Bevan University Health Board
2016.09 - 2017.03
Stock controller
Tesco Superstore
2012.02 - 2016.09
GCSEs -
Aberssychan comprhensive school
1996.09 - 2002.06