Louise Harley
Neilston,East Renfrewshire
Summary
A highly skilled professional with expertise in budgeting and financial planning, understanding of legal language, and compliance orientation. Demonstrates integrity and transparency, coupled with technical writing capability and influential communication. Proficient in Microsoft Office, with a strong focus on GDPR procedures and monitoring. Adept at decision making under pressure, thorough due diligence, and interpersonal diplomacy. Committed to social responsibility awareness, empathetic understanding, and safety consciousness. Career goal: to leverage extensive skills in a challenging role that promotes ethical standards and operational excellence.
Overview
2026
2026
years of professional experience
Work history
Project PA
Strathclyde Fire Brigade
Johnstone, Renfrewshire
- Managed expense reports accurately for budget control purposes.
- Developed filing systems, improving document accessibility and security.
- Participated in team meetings for insightful contributions and idea generation.
- Facilitated communication between departments with professional liaison skills.
- Maintained confidentiality of sensitive information by implementing strict file management systems.
- Organised high-level meetings for productive collaboration.
- Increased operational efficiency through meticulous record keeping.
- Optimised time management by creating effective work schedules.
- Prioritised tasks for improved productivity.
- Scheduled appointments with stakeholders, fostering better relationships.
- Managed complex diaries, ensuring seamless executive schedules.
- Improved output quality by proofreading documents before distribution.
- Ensured timely responses to emails to enhance communication flow.
- Created detailed reports for informed decision-making.
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Facilitated smooth office operations by maintaining office supplies inventory.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Coordinated and secured meetings for management teams, distributing relevant resources ahead of time.
- Received and processed staff business expenses, maintaining excellent cash flow and budget management.
- Processed incoming and outgoing parcels and correspondence for staff.
- Proofread, formatted and corrected correspondence for office staff.
- Completed data entry projects, verified accuracy and assigned classifications to information.
Receptionist/Office Administrator
LEP freight forwarder
Barrhead, East Renfrewshire
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving overall functionality of the office.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained accurate logs of visitor entries for security purposes.
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Acted as first point of contact for wide range of personnel.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Provided clerical support to company employees, including copying, faxing and file management.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Maintained reception area stock of important forms and brochures.
- Handled office petty cash and maintained flawless records.
- Managed office calendar, set new appointments and assisted with arrangements.
- Wrote professional letters, memos and emails for internal and external business communication.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
Customer Care PA
Armitage Shanks
Barrhead, East Renfrewshire
- Facilitated smooth office operations by maintaining office supplies inventory.
- Participated in team meetings for insightful contributions and idea generation.
- Prioritised tasks for improved productivity.
- Created detailed reports for informed decision-making.
- Coordinated travel arrangements, resulting in smooth business trips.
- Ensured timely responses to emails to enhance communication flow.
- Increased operational efficiency through meticulous record keeping.
- Streamlined office processes to increase efficiency.
- Optimised time management by creating effective work schedules.
- Managed complex diaries, ensuring seamless executive schedules.
- Handled incoming calls professionally, ensuring excellent customer service delivery.
- Managed expense reports accurately for budget control purposes.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
Regulatory Associate and Publisher
The Mentholatum Company Limited
East Kilbride, Lanarkshire
02.1998 - Current
- Monitored developments within specific remits of UK governmental policy-making bodies.
- Managed complex investigations by liaising with relevant authorities.
- Researched new laws and regulations affecting the company's business operations.
- Provided regular updates on legislative changes impacting sectors of interest.
- Handled sensitive information with strict confidentiality protocols.
- Ensured organisational compliance with international standards by conducting regular audits.
- Prioritised workloads according to changing governmental legislation and policies.
- Prepared submissions of licence variations and renewals to strict deadlines.
- Assisted with preparation and submission of regulatory documentation to support product development.
- Communicated design changes to existing products and company practices where necessary.
- Negotiated with regulatory authorities for marketing authorisation to promote newly developed products.
- Helped maintain database of regulatory files to deliver prompt and accurate access to company regulatory information.
- Responded to compliance-related queries, keeping up to date with changes to regulations.
- Ensured company policies were implemented and adhered to.
- Owned various general administrative duties to strict timelines.
- Handled official documents to maintain privacy, authenticity and accuracy.
- Responded to time-sensitive queries quickly for fast resolution.
- Followed procedure to perform legal functions successfully.
- Created legal documents and contracts for official use.
- Offered knowledge of Cosmetic compliance to guide decision-making.
- Offered knowledge of [Advertising compliance] to guide decision-making.
- Liaised with printers and contractors to ensure on-schedule delivery of New artworks + issues per target launch date.
- Developed and updated internal guidelines.
- Coordinated consistent, high quality provision of e-CTD publishing service.
Education
O level - English
St Lukes Secondary
Barrhead, East RenfrewshireO level - Mathematics
St Lukes Secondary
Barrhead, East RenfrewshireO level - Accounting
St Lukes Secondary
Barrhead, East RenfrewshireO level - Secretarial Studies
St Lukes Secondary
Barrhead, East RenfrewshireO level - History
St Lukes Secondary
Barrhead, East RenfrewshireO level - Science
St Lukes Secondary
Barrhead, East RenfrewshireDiploma of Higher Education - Body Science
PAGB
City of LondonSkills
- Budgeting and financial planning
- Understanding of legal language
- Compliance orientation
- Integrity and transparency
- Technical writing capability
- Interpersonal diplomacy
- Thorough due diligence
- Influential communication
- Proficiency in microsoft office
- Social responsibility awareness
- GDPR procedures and monitoring
- Decision making under pressure
- Interpersonal savvy
- Empathetic understanding
- Safety consciousness
Timeline
Regulatory Associate and Publisher
The Mentholatum Company Limited
02.1998 - Current
Project PA
Strathclyde Fire Brigade
Receptionist/Office Administrator
LEP freight forwarder
Customer Care PA
Armitage Shanks
O level - English
St Lukes Secondary
O level - Mathematics
St Lukes Secondary
O level - Accounting
St Lukes Secondary
O level - Secretarial Studies
St Lukes Secondary
O level - History
St Lukes Secondary
O level - Science
St Lukes Secondary
Diploma of Higher Education - Body Science
PAGB