Louise Hand
BIRMINGHAM,west midlands
Summary
I am a friendly, customer-focused professional delivering exceptional service in high-pressure environments. I enjoy engaging effectively with patrons, ensuring satisfaction through attentive service and accurate order fulfilment. I am easy to talk to and a big believer in patience as it has helped maintain satisfaction among numerous interactions with people from all walks of life across the world.
Overview
9
9
years of professional experience
Work History
Maintenance Operative & cleaner (part time)
Be-ease Ltd
Derby
01.2025 - Current
- Dealt with home maintenance issues, resolving problems swiftly and efficiently.
- Conducted team meetings to prioritise maintenance issues and identify emergency repairs.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
Cleaning Assistant
POD
BIRMINGHAM, West midlands
02.2022 - 11.2024
- Followed sanitisation, health and hygiene regulations following COVID-19.
- Swept and mopped all hard floors, including restrooms.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Emptied bins and disposed of any hazardous waste following health and safety regulations.
Bartender
BHX Airport
BIRMINGHAM, West midlands
05.2019 - 08.2020
- Kept bar stocked and organised for easy access and quick service to customers.
- Took customer orders and prepared drinks following best practices for each type.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted with stock counting, ordering and replenishing.
Accounts Payable Clerk (part time)
Box Ltd
BIRMINGHAM, West midlands
07.2017 - 12.2019
- Processed invoices accurately and efficiently, matching them with purchase orders and delivery notes.
- Maintained up-to-date records of accounts payable ledger, ensuring timely payments to suppliers.
- Reconciled supplier statements monthly, resolving any discrepancies in a timely manner.
- Monitored accounts payable email inbox, addressing enquiries and processing invoices received.
- Utilised accounting software proficiently, inputting data and generating reports for management review.
- Completed administrative duties, opening post, printing invoices and monitoring emails.
Education
Bachelor of Business Administration - Accounting and finance
Birmingham City University
Birmingham01-2022
A-Levels - Business administartion
Cadbury college
Birmingham, BIR01-2019
GCSEs -
Holy Trinity Catholic Media Arts College
Birmingham, BIR01-2015
Skills
- Maintenance repairs
- Equipment maintenance
- Waste management
- Safety protocols
- Inventory control
- Data entry
- Microsoft Excel
- Financial reporting
- Account reconciliation
- Cash handling
- Client relations
- Team collaboration
- Time management
- Customer engagement
Languages
Spanish
Beginner
A1
Hobbies and interests
- Football supporter and festival enthusiast
- Team building exercises
Accomplishments
- Recognised by management for accounting efficiency projects delivering outstanding results.
- Coordinated 5 special public and private events, including volunteering and charity work
Timeline
Maintenance Operative & cleaner (part time)
Be-ease Ltd
01.2025 - Current
Cleaning Assistant
POD
02.2022 - 11.2024
Bartender
BHX Airport
05.2019 - 08.2020
Accounts Payable Clerk (part time)
Box Ltd
07.2017 - 12.2019
Bachelor of Business Administration - Accounting and finance
Birmingham City University
A-Levels - Business administartion
Cadbury college
GCSEs -
Holy Trinity Catholic Media Arts College