Louise Haggerty
Plymouth,Devon
Summary
Dedicated professional with a strong foundation in customer service and database administration, known for excellent written and verbal communication skills. Demonstrates exceptional attention to detail and organisation, ensuring health and safety compliance while working effectively under pressure. A self-motivated team player with a positive attitude, adept at time-management and prioritisation, seeking to leverage emotional intelligence and computer literacy in a dynamic work environment.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
I have recently competed a Digital Improver's Course to refresh and update my computer skills ready for working in the Administration sector. I am a confident quick learner who takes pride in all aspects of my work. I remain calm and patient when dealing with difficult customer over the phone or in person. I have a proactive attitude to work and thrive in a varied and challenging role. I have been trusted in previous roles to manage a database system and reception desk whilst my manager(s) took leave and was promoted from administrative assistant to secretary when working for Everest LTD.
Overview
25
25
years of professional experience
Work History
Cleaner
Torbridge High
Plymouth , Devon
03.2025 - Current
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Secured premises at end of shift, ensuring safety of all areas.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Worked quickly to complete cleaning within allotted timeframes.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Used correct procedures to clean floors, communal areas and work spaces.
- Vacuumed carpeted areas and mopped hard floors.
- Responsible for my own area cleaning supplies.
- Spot cleaned and sanitised high-touch areas.
- Restocked, refreshed and sanitised bathroom facilities.
Collections Driver
Royal Mail Group
Plymouth, Devon
11.2006 - 02.2025
- Ensured timely deliveries by strictly adhering to assigned routes and schedules.
- Demonstrated punctuality and reliability, ensuring smooth operations.
- Safeguarded company assets by maintaining proper handling of goods during transportation.
- Performed daily vehicle inspections for safety assurance.
- Conveyed a professional company image whilst driving company vehicles.
- Accomplished zero damages to goods during transport by careful loading and unloading procedures.
- Managed collection documentation, ensuring accurate record keeping.
- Handled paperwork meticulously for accurate tracking of collections.
- Adhered to all driving laws, promoting safety on the road.
- Built strong relationships with customers through consistent interaction during collections.
- Executed pick-ups from businesses promptly, increasing customer satisfaction.
- Accurate weighing and documentation of mail sent via aeroplanes.
- Provided outstanding levels of customer care to retain customer loyalty and refine company reputation.
Secretary
Everest Ltd
Plymouth, Devon
09.2004 - 11.2006
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Minute taking for team and one to one meetings.
- typing up meeting minutes ensuring accurate records.
- Improved client relationships through professional telephone etiquette.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Created a systematic filing system, ease of document retrieval was achieved.
- Assisted in HR duties, resulting in streamlined hiring processes.
- Mitigated risk by identifying potential issues whilst preparing reports and documents.
- Prioritised workload to meet tight deadlines.
- Maintained confidential records, safeguarding sensitive corporate information.
- Facilitated efficient communication by managing correspondence via post and email.
- Managed queries in person, by phone and via email with exceptional customer care.
- Organised and maintained filing system for easy staff access.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Researched topics to compile summary or exhaustive data for different uses.
- Dealt with general product enquires which often led to generating a sale.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Addressed inquiries and responded via email or telephone follow-up.
- Received and placed telephone calls to clients and prospective clients.
- Checked stationery supplies and ordered low-stock items quickly to meet demand.
- Promoted a professional image through reception duties including call handling and visitor welcoming procedures.
- Reviewed CVs critically, ensuring only suitable candidates were shortlisted for interviews.
- Conducted follow-ups post-interview; ensured timely communication with candidates about their application status.
- Engaged in online research to gather relevant information.
Systems Administrator
Westcountry Publications Ltd
Plymouth, Devon
05.2001 - 09.2004
- Completed my NVQ level 3 Business Administration Apprenticeship progressing to Systems Administrator.
- Resolved technical issues for seamless business operations.
- Developed custom scripts to automate frequently performed tasks, increasing operational efficiency.
- Ensured network efficiency by maintaining and updating system architecture.
- Conducted regular audits of systems and software to ensure compliance with established standards.
- Controlled access to computer network, setting up accounts and access levels.
- Followed recommended update schedule for applications to keep software secure and functional.
- Handled newspaper subscription phone calls and took orders over the phone and via e-mail.
- Streamlined communication between departments, improving workflow efficiency.
- Managed client database to ensure accurate record-keeping.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Generated regular reports for insightful business decisions.
- Maintained computer systems, ensuring smooth operations at all times.
- Analysed system logs daily, ensuring any detected anomalies were promptly addressed.
- Documented troubleshooting steps clearly, aiding future reference and knowledge sharing.
- Supported team by demonstrating respect and willingness to help.
Receptionist
Fort Bovisand Diving Centre
Plymouth , Devon
04.2000 - 05.2001
- Managed phone calls, resulting in effective communication flow within the company.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Maintained accurate and up-to-date records for smooth handovers.
- Received payments for Diving Courses and accommodation bookings, ensuring an accurate paper trail.
- Managed overnight and short stay accommodation reservations.
- Dealt with incoming deliveries.
- Communicated effectively with many different nationalities over the phone and in person.
- Posted information packs and followed up potential customers.
Education
NVQ Level 2 - Business Administration
Achievement Training
Plymouth 07.2001
NVQ Level 3 - Business Administration
Academy Training Ltd
Plymouth 05/2001 - 03/2005
Skills
- Excellent Written and Verbal Communication
- Positive Attitude
- Excellent Attention to Detail
- Computer Literate
- Time-Management
- Self-Motivated
- Customer Service Experience
- Organisation and Prioritisation
- Database Administration
- Emotional Intelligence
- Adaptable under pressure
- Team player
- Health and Safety Compliant
- Respect for confidentiality
- Strong initiative
- Punctual
- Reliable
- Trustworthy
References
Mr Andy Bennett
Collections Manager
Royal Mail
E-Mail: andy.c.bennett@royalmail.com
Tel- 07570 674804
Timeline
Cleaner
Torbridge High
03.2025 - Current
Collections Driver
Royal Mail Group
11.2006 - 02.2025
Secretary
Everest Ltd
09.2004 - 11.2006
Systems Administrator
Westcountry Publications Ltd
05.2001 - 09.2004
Receptionist
Fort Bovisand Diving Centre
04.2000 - 05.2001
NVQ Level 2 - Business Administration
Achievement Training
NVQ Level 3 - Business Administration
Academy Training Ltd
05/2001 - 03/2005
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