Louise Graham
Lancaster,Lancashire
Summary
Driven professional with exceptional leadership qualities and strategic planning capabilities. Skilled in operational management and team development, demonstrating ability to drive business growth and streamline processes. Eager to leverage these competencies to make significant contributions in your store management role.
Overview
22
22
years of professional experience
Work history
General Manager
Aramark Ltd
Preston , Lancashire
04.2017 - Current
- Regularly reviewed performance data, driving continuous improvement efforts.
- Maintained compliance with industry regulations at all times.
- Managed key stakeholder relationships for smoother project completion.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Delivered results under pressure to meet tight deadlines.
- Implemented rigorous financial controls, improving overall profitability.
- Built high-performing teams to achieve organisational objectives.
- Established a positive work environment which promoted staff morale and productivity.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Improved staff retention with robust HR policies and procedures.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Directed day-to-day work of 120 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Set strategic plans to increase sales margin of Retail outlets, including shops and Starbucks
Catering manager
St Pius private Catholic school
Preston , Lancashire
01.2014 - 04.2017
- Ensured client satisfaction by maintaining high standards in food quality and presentation.
- Reviewed customer feedback regularly, making necessary improvements in service quality.
- Worked on budgeting and forecasting to control financial resources effectively.
- Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
- Handled event logistics from concept to completion, delivering seamless experiences for clients.
- Hired and managed catering staff to perform best practices and quality standards.
- Planned and developed menus for catering events to meet expectations and budgets for clients.
Sales relationship manager
Morecambe Bay Wines
Morecambe , Lancashire
08.2011 - 02.2017
- Ensured timely follow-ups on leads, maximising conversion rates.
- Negotiated profitable contracts with key stakeholders, boosting company revenue.
- Championed upselling techniques leading to increased order values without jeopardising client relationships.
- Provided comprehensive after-sales support to maintain high levels of customer retention.
Publican
Self employed
Kendal , Cumbria
12.2002 - 07.2011
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Built diverse food menu to cater to wide-ranging tastes and dietary needs.
- Managed beverage stocks for smooth operations during peak hours.
- Organised special theme nights for an engaging customer experience.
- Handled cash transactions quickly, ensuring accuracy at all times.
- Implemented effective shift schedules to maintain continuous pub operations without any downtime.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
Education
Diploma of Higher Education - NVQ Assesor
Lancaster and morecambe college
Lancaster 07.2011
Diploma of Higher Education - Hospitality
Kendal college
Kendal07.1997
Skills
- Strategic planning
- Commercial acumen
- Operations management
- Financial budgeting
- Revenue generation
- Risk assessment
- Staff supervision
- Business development
- Stakeholder engagement
- Supply chain coordination
- Customer relationship management
- Policy implementation
- Inventory control
- Employee development
- Staff training
Timeline
General Manager
Aramark Ltd
04.2017 - Current
Catering manager
St Pius private Catholic school
01.2014 - 04.2017
Sales relationship manager
Morecambe Bay Wines
08.2011 - 02.2017
Publican
Self employed
12.2002 - 07.2011
Diploma of Higher Education - NVQ Assesor
Lancaster and morecambe college
Diploma of Higher Education - Hospitality
Kendal college
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