Louise Glanvile
Newton Abbot,Devon
Summary
A background in banking in finance spanning 37 years. A strong focus on delivering excellent customer service and maintaining high standards of accuracy. I possess good communication skills and thrive as a team player but can also work on my own initiative, demonstrating flexibility and a keen willingness to learn. After a break from working I am keen to use my great customer service skills to contribute effectively in a Helpdesk type role.
Overview
12
12
years of professional experience
Work history
Data Governance Assistant Manager
Lloyds Banking Group
Bristol
09.2021 - 06.2024
- Managed the Data Side of Change process for the Insurance & Wealth division in line with the Group's data policy.
- Held regular meetings over the Teams channel with various stakeholders, fostering good relations to ensure the Group's most valuable data was protected throughout the planning, preparation and delivery of simple and complex change projects and initiatives.
- Built good relationships with stakeholders to ensure a high level of customer service was delivered. Supporting teams so that deadlines could be met whilst maintaining data policy standards and mitigating any risk to the Groups data.
- Facilitated training sessions on data governance to enhance staff understanding.
Reporting analyst
Lloyds Banking Group
Bristol
04.2012 - 08.2021
- Supported executive decision-making process with detailed daily, weekly & monthly reports.
- Maintained high data integrity standards whilst managing large-scale databases.
- Conducted thorough data validation and sense checking to ensure accurate and reliable report generation.
- Achieved timely delivery of critical financial reports by prioritising effectively to ensure a high level of customer service to stakeholders.
Education
A-Levels - History and English
Whitecross School Sixth Form
Lydney, Gloucestershire 09/1984 - 05/1986
GCSEs - English Literature, English Language, Maths, Intergrated Science, Sociology and Music
Whitecross School
Lydney, Gloucestershire 09/1979 - 05/1984
Skills
- Deliver excellent customer service
- Good communication skills
- High standards with regards to attention to detail
- A team player, flexible and keen to learn
Affiliations
In my spare time I like to read and watch films. We live close to the River Teign and Dartmoor so enjoy walking followed usually by a drink in a local pub.
Timeline
Data Governance Assistant Manager
Lloyds Banking Group
09.2021 - 06.2024
Reporting analyst
Lloyds Banking Group
04.2012 - 08.2021
A-Levels - History and English
Whitecross School Sixth Form
09/1984 - 05/1986
GCSEs - English Literature, English Language, Maths, Intergrated Science, Sociology and Music
Whitecross School
09/1979 - 05/1984
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