Louise Fremlin
Swindon,Wiltshire
Summary
Experienced professional with expertise in customer service, salon management, and team management. Demonstrates exceptional communication skills and a positive attitude to foster productive work environments and ensure client satisfaction. Adept at leading teams to achieve operational excellence while maintaining high standards of service quality. Committed to driving success through effective leadership and a focus on delivering outstanding results.
Overview
7
7
years of professional experience
13
13
years of post-secondary education
Work History
Beauty Salon owner
Beyond beauty by Louise
Swindon , Wiltshire
09.2019 - I currently work here
- Developed and implemented marketing strategies to attract new clients and retain existing ones, increasing salon revenue.
- Implemented a customer loyalty programme, rewarding repeat business and fostering a strong community around the salon.
- Processed customer cash and card payments with accuracy.
Senior Beauty Therapist
The Wiltshire country & golf club
Swindon , Wiltshire
09.2016 - 11.2018
- Maintained hygienic and organised treatment rooms, cleaning between guests.
- Booked appointments and took payments at reception.
- Managed a small team / staff training
Senior Spa Therapist
The four pillars hotel (Devere)
Swindon , Wiltshire
02.2014 - 08.2016
- Performed various massage techniques, tailoring each treatment to clients' needs and preferences.
- Resolved customer complaints with professionalism for positive outcomes.
- Greeted clients in timely and friendly manner, showing them to appropriate treatment or waiting room.
- Responded promptly to customer email and phone communications.
- Liaised with clients throughout massage treatments to guarantee comfortable pressure.
Front of House Receptionist
The national self build & renovation centre
Swindon , Wiltshire
01.2012 - 01.2014
- Responded to email enquiries promptly, offering detailed information and guidance to enhance customer service.
- Operated multi-line telephone system to take messages, give information and direct callers.
- Greeted visitors, offered refreshments, and directed them to appropriate offices, enhancing visitor experience.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Managed the reception desk, telephones, room reservations, catering and cleaning.
Education
NVQ Level 3 - Beauty therapy
Swindon college
Swindon , Wiltshire 09.2000 - 06.2003
NVQ Level 2 - Beauty therapy
Swindon college (north star)
Swindon , Wiltshire 09.2000 - 06.2003
A-Levels - Travel & tourism
Swindon college North Star
Swindon , Wiltshire 09.2000 - 06.2003
GCSEs -
Ridgeway school
Swindon , Wiltshire 09.1995 - 06.2000
Skills
- Customer service
- Salon management
- Positive attitude
- Communication skills
Timeline
Beauty Salon owner
Beyond beauty by Louise
09.2019 - I currently work here
Senior Beauty Therapist
The Wiltshire country & golf club
09.2016 - 11.2018
Senior Spa Therapist
The four pillars hotel (Devere)
02.2014 - 08.2016
Front of House Receptionist
The national self build & renovation centre
01.2012 - 01.2014
NVQ Level 3 - Beauty therapy
Swindon college
09.2000 - 06.2003
NVQ Level 2 - Beauty therapy
Swindon college (north star)
09.2000 - 06.2003
A-Levels - Travel & tourism
Swindon college North Star
09.2000 - 06.2003
GCSEs -
Ridgeway school
09.1995 - 06.2000