Louise Francis
Orpington,Kent
Summary
Loyal, polite, passionate employee with multiple years of customer service experience and the ability to problem solve.
Strong work ethic and ability to adapt quickly in new surroundings, complimenting communication skills towards both colleagues and customers.
Hard-working, trustworthy nature which ensures a dedicated team player, proactive and hands-on in task completion.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Front of house, Waitress, Bartender, Barista
A Mano Coffee Bar & Kitchen
Orpington, Bromley
10.2024 - 09.2025
- Delivered excellent customer service by greeting guests, taking orders and ensuring a welcoming atmosphere.
- Enhanced guest satisfaction by quickly resolving complaints and issues.
- Checked on customers during their meals, ensuring satisfaction with food and service quality.
- Maintained extensive knowledge of menu items, along with promoting specials, enabling personalised recommendations to suit individual tastes and dietary requirements.
- Balanced multiple responsibilities while maintaining high standards of customer service.
- Managed high volume service in busy periods while maintaining efficiency and professionalism, working collaboratively with the kitchen to ensure smooth service and timely delivery.
Sales assistant
Polhill farm shop
10.2022 - 04.2025
- Efficiently operated tills, processing customer transactions with accuracy and ensuring positive checkout experiences.
- Managed cheese and ice-cream counter, overseeing product presentation, ensuring to adhere to health and safety standards and training other members of staff
- Demonstrated strong communication and pro-active problem solving skills, resolving customer inquiries and issues in a fast and professional manner.
- Gained experience across multiple areas of the store, enhancing operational efficiency and working in collaborative team environments.
Childcare assistant
St Nicholas Church
Orpington, Bromley
07.2022 - 07.2024
- Supervised and cared for a group of children ages 5-10, ensuring their safety and well-being in dynamic, engaging environments.
- Developed and facilitated age-appropriate, themed activities such as arts and crafts, baking and interactive games, to promote creativity, learning, and social development.
- Created and maintained welcoming, safe and organised spaces that encouraged children's participation, offering support and guidance.
- Collaborated with a team to design and implement structured routines that balanced educational activities with play, both ensuring fun and developmental value.
Education
GCSEs - 1 x 7, 5 x 6, 2 x 5, 1 x 4
Darrick Wood Secondary School
Orpington, Bromley 09.2022 - 06.2023
A-Levels - Government and Politics (B), History (C), English Literature (C)
Darrick Wood Secondary School
Orpington, Bromley 09.2023 - 06.2025
Extended Project Qualification (C) -
Darrick Wood Secondary School
Orpington, Bromley 01.2024 - 01.2025
Skills
- Attention to detail
- Team-player
- Communication (with both staff and customer)
- Customer service
- Commercial awareness
- Reliable
- Resourceful
- Drink service
- Food service
- Barista (coffee machine use and cleaning)
- Bartending (drink making and preparation, bottle pouring)
- Professional composure
- Quality Control
Timeline
Front of house, Waitress, Bartender, Barista
A Mano Coffee Bar & Kitchen
10.2024 - 09.2025
Extended Project Qualification (C) -
Darrick Wood Secondary School
01.2024 - 01.2025
A-Levels - Government and Politics (B), History (C), English Literature (C)
Darrick Wood Secondary School
09.2023 - 06.2025
Sales assistant
Polhill farm shop
10.2022 - 04.2025
GCSEs - 1 x 7, 5 x 6, 2 x 5, 1 x 4
Darrick Wood Secondary School
09.2022 - 06.2023
Childcare assistant
St Nicholas Church
07.2022 - 07.2024