LOUISE EVANS-RILEY
Wadebridge,Cornwall
Summary
Driven and tenacious professional with strong leadership and strategic planning skills. Demonstrates exceptional communication and problem-solving abilities, paired with keen understanding of business operations. Poised to drive growth and innovation within dynamic organisation. Extensive expertise in operations management, strategic planning, and HR management. Demonstrates a proven track record in KPI management, project execution, and continuous improvement initiatives. Skilled in IT solutions deployment, facilities and administration management, procurement, and supply chain optimisation. Adept at business strategy development, policy creation, and commercial finance oversight. Proficient in data analysis, change management, staff training and development, as well as recruitment processes. Highly experienced with IT systems including CRM software, SaaS platforms, and Microsoft Office 365. Strong communication and influencing skills underpin a commitment to driving organisational success through innovative strategies and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Office Manager
Ocean Housing| Gilbert and Goode
St Austell, Cornwall
03.2023 - 01.2025
- Company Overview: Part of the social housing provider Ocean Group
- Leading Business Central Services function to provide support to teams within construction and development company (part of the social housing provider Ocean Group) and holding position as part of the senior management / leadership team
- Developing new business processes / procedures (SOPs) and driving implementation of the firm's sustainability strategy
- Oversee compliance for contractors using CQMs system to ensure insurances and ensure diligence
- Implemented subcontractor KPI' process to record and monitor subcontractor performance
- Managing continuous improvement projects and working with IT teams to implement solutions, including those related to SharePoint deployment and 360 performance review systems
- Holding responsibility for researching and analysing data, creating reports and presentations for stakeholders to make informed strategic and operational decisions
- Produce and implement staff management initiatives and processes, driving a culture of high staff engagement and performance
- Coordinating all corporate, charity and social events in line with business strategy and budget constraints
- Directing all internal communications to engage employees and ensure alignment with company values and behaviors
- Ensuring compliance with all legislation and regulations and leading on GDPR for business compliance
- Part of the social housing provider Ocean Group
General Manager
Concho Lounge
07.2022 - 03.2023
- Directed smooth day-to-day running of front and back of house operations within a multi-million-pound turnover F&B business (bar and restaurant)
- Fostered a high-performance culture, resulting in increased productivity.
- Led a team of 30+ staff and delivered a high level of service in line with brand standards and expectations
- Reviewed performance with respect to forecasts, margins, costings and expenditure with budget accountability
- Analysed processes to drive improvements in the efficiency of activities across all sections and departments
- Recruited, trained and developed staff to deliver first rate customer service and achieve performance related KPIs
- Ensuring strict adherence with H&S / food safety guidelines and regulations for business compliance Achieving 5 star NSF rating
- Undertook daily auditing and inspections using site audit pro
Catering Operations Manager
Cornwall Educational Learning Trust
09.2016 - 07.2022
- Oversaw catering Operations over several catering sites
- Leader of a comprehensive programme of change using the PPP framework; product, people and process to deliver change
- Ensured compliance with HACCP, COSHH, Environmental health, Ofsted, and HSE policies and procedures
- Implemented a positive food safety culture by creating catering HSE processes and procedures, safer ways of working, undertook risk assessments, audits, using online systems and promoted continuous staff training and development
- Lead on planning and installation of new catering kitchens, working with BAM and subcontractors
- Procurement and logistics, negotiating competitive tenders and ensuring deliveries coordinated around school sites
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Developed and implemented efficient ways of working, Streamlined business processes and procedures which included a cashless catering system that increased efficiency and reduced staffing costs overall by 20%, whilst achieving year on year sales growth of 10%+
- Undertook the extraction of data from the MI system and analysed sales data to influence business decisions and predict customer behaviours
- Developed and streamlined financial processes to create efficiencies within the business, and introduced P&Ls to work alongside budgets to track sales / expenses and ensure achievement of targets / KPI
- Created reports and presentations to update Senior Leaders on operational progress and achievements
- Achieved financial goals through rigorous budgeting and forecasting.
- Worked on budgeting and forecasting to control financial resources effectively.
Business Operations & Improvement Manager
Cornwall Property Investment
02.2019 - 02.2022
- Company Overview: Property acquisition and holiday letting company
- Worked within a property acquisition and holiday letting company and led smooth day-to-day business operations for two hotels and activity centers and multiple holiday lets
- Undertook all aspects of business management including dealing with all aspects of staff coordination, recruitment, facilities management, systems improvement and compliance
- Held accountability for adherence with operational standards and SOPs relating to safety and quality at all times
- Accountable for all aspects of compliance including fire safety, gas and electrical safety, food safety, risk assessment, premises license
- Created and maintained fire risk assessment, legionella and asbestos management
- Accountable for all aspects of property maintenance including defects and repairs, renovation and refurbishment, structural issues, commercial kitchen operations
- Facilitated staff training and mentoring to drive progression and personal development to full potential
- Established all business policies and procedures and processes for the business
- Dealt with all HR matters including absences and disciplinaries in line with company HR procedures and protocols
- Implemented a new PMS, online booking system, channel manager and reservation system and developed P&L and forecasts to track and analyse business performance levels
- Provided support to the business owner and provided regular reports and presentations on operational performance
- Property acquisition and holiday letting company
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Developed organisational policies for administrative oversight and internal controls.
- Coordinated cross-departmental collaboration for improved workflow.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
Hotel Manager
Blue Rooms
Newquay
01.2013 - 12.2020
Restaurant manager/ Owner
Ohana Beach Café
Newquay
01.2012 - 12.2017
General Manager
Aqua Surf Accommodation & Cornwall Surf Academy
01.2010 - 12.2012
Hotel manager/Owner
Stepwynd Ltd
01.2005 - 12.2010
Education
Foundation degree - Fashion design
Plymouth College of Art and Design
PlymouthA levels -
Clifton High School
GCSE's -
Clifton High School
Skills
- Operations Management
- HR and Administration management
- Strategic Planning
- KPI Management
- Project Management
- Continuous Improvement
- IT Solutions Deployment
- Facilities Management
- Procurement and Supply Chain management
- Strategy and policy Development
- Commercial Finance
- Data Analysis
- Change Management
- Staff Training and Development
- Recruitment and Selection
- CRM Software
- SaaS Software
- Microsoft Office 365
- Communication and Influencing Skills
Certification
CIPD level 5
Associate Diploma in people management (Ongoing)
HSQE
IOSH (Managing safely)
Highfield
Managing Food Safety in Catering (RQF Level 4)
Highfield
HACCP for Management (CODEX Principles) (RQF) (Level 4)
Highfield
Effective Auditing and Inspection (Level 3)
Babbington
Advanced MS Excel (Level 1, 2, 3)
Babbington
Data Analysis (Level 3)
IHasco
GDPR advanced, Risk Assessment, COSHH, Fire Warden Training,
HR Compliance and Wellbeing, Prevent
BIIAB
Personal Licence Holder
Cornwall Council
Safer Recruitment
Timeline
Office Manager
Ocean Housing| Gilbert and Goode
03.2023 - 01.2025
General Manager
Concho Lounge
07.2022 - 03.2023
Business Operations & Improvement Manager
Cornwall Property Investment
02.2019 - 02.2022
Catering Operations Manager
Cornwall Educational Learning Trust
09.2016 - 07.2022
Hotel Manager
Blue Rooms
01.2013 - 12.2020
Restaurant manager/ Owner
Ohana Beach Café
01.2012 - 12.2017
General Manager
Aqua Surf Accommodation & Cornwall Surf Academy
01.2010 - 12.2012
Hotel manager/Owner
Stepwynd Ltd
01.2005 - 12.2010
Foundation degree - Fashion design
Plymouth College of Art and Design
A levels -
Clifton High School
GCSE's -
Clifton High School
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