Louise Dobson

Reported directly to the Group CEO, leading the business in achieving ambitious, sustainable and profitable growth plans.

Accountable for leading all aspects of service delivery; quality, regulatory compliance, governance and mobilisation, to provide best-in-class support to clients and families in the high acuity, complex care arena. Developed and delivered plans and strategies that optimised operational efficiency and levels of operational excellence, enabling the business to maintain the highest standards of operations, as well as the delivery of all key business objectives and KPI’s. Aligned departmental objectives with overall company goals for unified direction and focus. Delivered key projects for the business, linked to quality and business growth. Provided ongoing HR support and guidance to the operational and clinical management teams. Drove process improvements through implementation of latest technology platforms. Led several cycles of change and transformation. Fostered a culture of continuous improvement, promoting operational excellence across the organisation. Developed staff development programmes, resulting in an empowered workforce.

Developed and nurtured key relationships with internal and external stakeholders.

Operational and strategic role, responsible for the end to end performance of the BHSC complex care division, of Acuity Care Group. SMT member, reporting to the COO. Reports include Operations Managers, Operations Support Managers, Implementation Managers, Business Development Managers and strong collaborative partnering with the clinical and quality assurance teams. Accountable for business growth, operational and regulatory compliance, profitability and service levels to clients and commissioners.

• Successfully implemented new specialist service lines to enhance offering and in turn exceed annualised budgeted revenue.
• Delivered several cycles of transformation within the organisation, to reflect business needs - market offering/service delivery and people
• Instrumental in preparing the organisation for sale, to ensure maximum multiple potential was achieved
• Lead the teams through significant change post sale and during subsequent acquisitions

Reporting to the Director of Operations and responsible for the leadership of eight healthcare staffing Branches, across the East of England.

• Successfully added and implemented a regulated complex care offering to two of the Branches
• Supported and developed two Managers to take on CQC registration
• Consistently exceeded budgeted revenue

Responsible for the effective leadership of 6 Branches across the East of England region. This was a turnaround role.

• I drove and delivered significant quality improvements within this organisation, taking 6 domiciliary care branches from 'inadequate' or 'requires improvement' to 'good'.
• Instrumental in developing positive and collaborative relationships with CQC inspectors, LA commissioners and quality officers to rebuild confidence and trust
• Successfully developed and supported a number of Registered Managers to achieve 'good' status
• Whilst driving improvements, still achieved budgeted revenue

Set up and successfully managed the flagship complex care branch for Allied Healthcare, supporting over 300 clients across Norfolk, providing; high acuity complex care, domiciliary care, LDA supported living and healthcare staffing solutions.

• Whilst I was in this role I worked in partnership with Norfolk PCT and successfully developed a model to deliver continuing healthcare in the community, across Norfolk
• Consistently exceeded EBITDA budgeted performance
• Became the 'go to' for complex care, across the organisation
• Successfully diversified and expanded offering to include LDA supported living service

Responsible for the Effective Leadership of 6 Branches across Norfolk and Suffolk, equating to 12,000 hours of care delivery per week. This was a six month secondment, covering maternity leave.

Overall responsibility for sales, marketing and growth, on a national basis. Leading a team of specialist Business Development Managers and working collaboratively with key stakeholders, including PCT and LA commissioners within the Health and Social Care sector, to identify bespoke solutions for training provision.

• Secured a number of National PSL agreements
• Instrumental in the geographical expansion and subsequent growth of the organisation, which when I joined only covered East Anglia and quickly developed to a national territory
• Successfully led the organisation through significant change post sale

Responsible for the business development of specialist training and private ambulance provision, across the East of England

Responsible for the day to day operational management and business development of a healthcare staffing agency, across Norfolk and Suffolk.

• Successfully expanding service offering, to include complex care homecare provision
• Instrumental in the significant expansion of this organisation and subsequent sale to a leading homecare provider, achieving maximum multiple potential

Responsible for the operational management and business development of a food, catering, logistics and retail staffing agency, across Norfolk, Suffolk and Cambridgeshire

A Community Staff Nurse, providing excellent quality nursing provision, to patients living in the community in rural Cheshire

A Staff Nurse providing high quality nursing provision to patients on a newly opened Medical Admissions Unit, within and acute hospital setting