Louise Dobson
Summary
Driven professional who is always conscious of the quality of my work and improving my own standards. Proficient in managing administrative tasks and providing exceptional customer support. Aiming to streamline processes and enhance team productivity. Always willing to learn new skills and adapt to help me in my career.
Overview
31
31
years of professional experience
Work history
Sales Support Administrator
David Hayton Carlisle
Carlisle
08.2012 - 01.2026
- Oversee daily operations of department while optimising workflow processes
- FCA Compliance Reporting
- Completing all aspects of sales administration duties on behalf of the sales teams across 4 sites
- Facilitated accurate processing and activation of all sale-related documentation
- Taxing new & used cars via AFRL/DVLA/MAZDA Emotive system
- Handling customer sales enquiries on-site in absence of sales personnel
- Responding to phone calls and addressing customer inquiries in a professional manner.
- Dealing with external auditors
- Performing daily ad-hoc responsibilities, assisting different departments and coordinating with management
Administrator
BSS
12.2011 - 08.2012
- Coordinate booking and distribution of all ordered goods to be delivered or collected from depot.
- Handled phone calls while engaging with customers in a professional manner.
- Compilation and coordination of daily and weekly reports
- Cash management and daily banking operations
- Performing daily ad-hoc functions, filing, scanning, photocopying, postal tasks
- stock adjustment, verification and correction of stock quantity levels
- Goods returns to main warehouse and third-party providers
- Accounts payable and credit management
Sales Support Administrator
Ciceley Commercials Limited
01.1995 - 10.2011
- Coordinate commercial vehicle orders for 3 fleet sales personnel, handling over 200 orders annually.
- Engage in daily discussions with sales teams to ensure customer satisfaction with requirements, delivery expectations, and adherence to deadlines
- Placing orders for commercial vehicles via Mercedes Benz factory system (Cesar)
- Facilitated written and verbal communication with Mercedes Benz factory to confirm production dates and specifications of commercial vehicles.
- Liaising with external suppliers and body builders to guarantee timely and precise completion of additional retro fit items
- Conduct weekly meetings with sales managers and dealer principals to address issues and formulate solutions.
- Processed claims related to commercial vehicles affected by transit damage.
- Checking in vehicles on delivery into the depot
- Collaborating with customers to confirm final delivery of brand new commercial vehicles
- Processing and verifying finance documents and customer I.D.
- Invoicing new & used commercial vehicles
- Taxing new & used commercial vehicles via AFRL/DVLA
- Supplementary Invoicing for any additions
- Handling customer sales enquiries on site during absence of sales personnel
- Coordinating with external auditors
- Coordinated efforts with other departments to integrate into vehicle order process, guaranteeing efficient execution of all related work on customer order.
Education
Franchise Data & Vehicle Stockbooks
Kerridge
Telford 12.2003 - 12.2003
Telephone Skills Seminar Course
Business Link
Carlisle 07.1996 - 07.1996
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Mercedes Benz Finance Ltd
Milton KeynesNCTC
05.1995 - 05.1995
Skills
- Kerridge
- AFRL
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Mercedes Benz factory system (Cesar)
- BIDS (BSS System)
- CSC (BSS System)
- ODAS (BSS System)
- Automate
- Power
- Mazda Emotive System
- Monday
Work Ethic
- Always working to meet deadlines, open to new challenges and planning ahead to organise and utilise time better
- Working to my full potential and high standard, always trying to improve my own standard of work
Affiliations
- Love spending time in the lakes walking and have a great passion for gardening and flowers
References
References available upon request.
Timeline
Sales Support Administrator
David Hayton Carlisle
08.2012 - 01.2026
Administrator
BSS
12.2011 - 08.2012
Franchise Data & Vehicle Stockbooks
Kerridge
12.2003 - 12.2003
Telephone Skills Seminar Course
Business Link
07.1996 - 07.1996
NCTC
05.1995 - 05.1995
Sales Support Administrator
Ciceley Commercials Limited
01.1995 - 10.2011
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Mercedes Benz Finance Ltd