Shaian Tafari
Leicester,Leicester
Summary
Dedicated professional with a strong focus on client satisfaction.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Bar staff and Customer Services rep
Lords Cricket grounds
Marylebone, City of Westminster
05.2022 - 08.2025
- Performed administrative duties contributing towards smooth store operations.
- Provided top-notch support for increased customer satisfaction.
- Facilitated customer loyalty programmes to enhance customer retention.
- Processed orders promptly, ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers, fostering brand loyalty and repeat business.
Customer sales assistant
Co-op Food
Leicester, Leicester
04.2023 - 01.2025
- Enhanced customer engagement by offering product knowledge and advice.
- Provided exceptional service, boosting repeat business rates.
- Assisted customers in making informed purchasing decisions.
- Prioritised tasks effectively in fast-paced retail settings.
- Resolved queries swiftly, contributing to apositive customer experience.
- Built relationships with customers through friendly interaction and assistance.
- Ensured compliance with health and safety regulations within the retail environment.
Bar staff member/ Customer service representative
Lane 7
Leicester, Leicester
02.2022 - 10.2022
- Managed bar inventory for efficient operation.
- Rotated stock regularly, reducing waste from expired products.
- Managed customer disputes effectively, preserving the business reputation.
- Checked identification to maintain legal compliance.
- Adhered to health and safety regulations strictly.
- Assisted in training new staff, contributing to team efficiency.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Education
Bachelor of Arts - Media and communications with Language
De Montfort University Leicester
Leicester 09.2021 - 06.2025
Skills
- Strong written communication
- Client-Focused approach with an empathetic manner
- Problem-solving
- Exceptional Customer Service and Relationship Management
- Attention to detail
References
References available upon request.
Timeline
Customer sales assistant
Co-op Food
04.2023 - 01.2025
Bar staff and Customer Services rep
Lords Cricket grounds
05.2022 - 08.2025
Bar staff member/ Customer service representative
Lane 7
02.2022 - 10.2022
Bachelor of Arts - Media and communications with Language
De Montfort University Leicester
09.2021 - 06.2025
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