Louise Cullingham
Kirton,Lincolnshire
Summary
Detail-oriented and proactive Accounts and Office Manager with strong experience in finance, administration, and business support. AAT Level 3 Qualified, with proven ability to manage bookkeeping, payroll, VAT returns, and client communications. Skilled in Xero, DEXT, Sage, and Microsoft Office, with excellent interpersonal and organisational skills. Adept at liaising with councils, contractors, and large organisations, ensuring efficient and professional operations.
Overview
8
8
years of professional experience
Work history
Office Manager & Accounts Assistant
Shields Wilson Ltd
Kirton, Lincolnshire
12.2022 - Current
- Handle all incoming calls and correspondence; act as first point of contact for clients, contractors, local councils, water boards, and large construction firms.
- Prepare, issue, and chase invoices; manage aged receivables and credit control.
- Reconcile bank transactions, credit cards, HMRC accounts, and director’s loan accounts using Xero.
- Submit VAT returns and reconcile monthly payroll journals.
- Manage staff records: annual leave, sick leave, timesheets, and expense claims.
- Maintain accurate filing systems for technical drawings, project documentation, and job records.
- Attend and minute internal and external meetings.
- Process supplier and contractor invoices, prioritise payments, and monitor cash flow.
- Liaise with planning, drainage, and building regulation authorities; update stakeholders and issue quotations.
- Assist in recruitment and onboarding of apprentices; liaise with Nottingham Trent University and local schools.
- Ensure H&S records and risk assessments are compliant and up to date.
- General administrative support to directors, including petty cash, stock ordering, and inbox management.
Sales Admin Assistant
Duckworth Jaguar Land Rover
Kirton, Lincolnshire
10.2019 - 12.2022
- Managed customer service calls (120+ per day), booked services, MOTs, and appointments.
- Liaised with finance providers and warranty companies; prepared documents for vehicle sales.
- Coordinated vehicle servicing, technician scheduling, and customer communications.
- Ensured smooth operations between sales and service departments.
- Submitted timely reports which provided critical updates on various projects.
- Organised client meetings, prepared agendas and took detailed minutes.
Sales Executive
LOF Office Furniture
Peterborough, Cambridgeshire
12.2017 - 10.2019
- Pursued leads and prospects, issued quotes and floor plans - kept track of my pipeline to ensure KPI targets were met.
- Maintained good relationships with suppliers to negotiate and secure profitable contracts and pass discounts onto our customers.
- Negotiated payment terms with clients to close sales and increase profit margins.
- Answered and assisted customers on a Live Chat Software as well as greeting and serving in store customers.
- Booked in and managed large office fit outs working with the delivery drivers and fitters to ensure smooth running.
- Visited clients offices to measure up and provide presentations on possible office re-designs.
Education
Diploma of Higher Education - AAT Level 3 Diploma In Accounting
Boston College
LincolnshireCertificate of Higher Education - AAT Level 2 Certificate In Accounting
Boston College
NVQ Level 2 - NVQ Level 2 In Customer Service
Qube Learning
GCSEs - English Language - A
University Academy Holbeach
GCSEs - English Literature - A
University Academy Holbeach
GCSEs - Maths - B
University Academy Holbeach
GCSEs - Double Business Studies - C
University Academy Holbeach
GCSEs - Science - B
University Academy Holbeach
Skills
- AAT Level 2 & Level 3 Qualified
- Xero, DEXT, Sage, QuickBooks
- Payroll & VAT Returns
- Bank Reconciliation & Credit Control
- Invoicing & Purchase Ledger
- Office & Project Administration
- Client & Contractor Liaison
- Minute Taking & Meeting Coordination
- Document Management (Digital & Physical)
- Microsoft Excel, Word & Outlook
- Full UK Driving Licence & Own Vehicle
Education
other,other,other,other,other,other,other,other
Timeline
Office Manager & Accounts Assistant
Shields Wilson Ltd
12.2022 - Current
Sales Admin Assistant
Duckworth Jaguar Land Rover
10.2019 - 12.2022
Sales Executive
LOF Office Furniture
12.2017 - 10.2019
Diploma of Higher Education - AAT Level 3 Diploma In Accounting
Boston College
Certificate of Higher Education - AAT Level 2 Certificate In Accounting
Boston College
NVQ Level 2 - NVQ Level 2 In Customer Service
Qube Learning
GCSEs - English Language - A
University Academy Holbeach
GCSEs - English Literature - A
University Academy Holbeach
GCSEs - Maths - B
University Academy Holbeach
GCSEs - Double Business Studies - C
University Academy Holbeach
GCSEs - Science - B
University Academy Holbeach
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