Louise Convey
Rutherglen
Summary
Hardworking, dependable and passionate about outstanding customer service. A positive, can do attitude, proven organizational skills and eager to continue to develop and learn. Caring, patient and observant leader with educational style and community focus.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Reach Out Supervisor
University Of Glasgow
Glasgow, GLG
02.2024 - Current
- Improve communication within the team by encouraging open dialogue among all members.
- Identify operational inefficiencies and implement corrective measures, leading to overall increase in effectiveness.
- Increase team productivity by implementing efficient working practices and setting clear expectations for staff members.
- Mentor junior staff members in their career development, sharing knowledge from years of experience.
- Facilitate collaboration between team members.
- Improve building user satisfaction with timely responses to inquiries and finding effective solutions.
- Demonstrate commitment to the core values of Reach Out, leading by example and fostering a culture of excellence.
- Develop staff skills through targeted training, resulting in improved performance and career growth opportunities.
Reach Out Ambassador
University Of Glasgow
Glasgow, GLG
08.2023 - 02.2024
- Displayed exceptional customer service skills to help building users with a variety of needs.
- Friendly demeanor and can-do attitude.
- Greeted building users to create welcoming atmosphere.
- Demonstrated an ability to work in a fast paced environment, managing tasks appropriately and staying calm under pressure.
- Used positive and clear communication to colleagues in person and through Teams.
- Helped train new team members.
- Displayed an ability to step up if appropriate and required.
- Asked to take the Reach Out service into a new building to gather information and explore the possibility of expanding the Reach Out Service further.
- Showed an understanding of the AV equipment used within the James McCuine Smith and the new Adam Smith buildings, helping users to trouble shoot any AV issues they came across.
- Always promoting a positive attitude to the job among my peers and superiors.
- Proactive in seeking out further skills and development opportunities
Business Owner/Yoga Instructor
Self Employed
Glasgow, GLG
04.2018 - Current
- Arrive early to set up room, greet students, and answer questions.
- Develop safe, fun and appropriate yoga sequences for a variety of students with differing needs and abilities.
- Cue different poses, breathing techniques and meditations to students using accessible and easy to understand language
- Maintain positive relationships with class members through personalised and knowledgeable service.
- Provide one-on-one, small-group and large class (up to 35) instruction.
- Create and manage social media page to promote class schedule, pricing and other information.
- Maintain accurate class attendance records and student information to facilitate communication with students.
- Comply with General Data Protection Regulation 2018
- Build relationships with students to boost rapport and word-of-mouth referrals.
Community Bookgroup Facilitator
The Wee Retreat
Glasgow, GLG
01.2023 - 09.2023
- Social media engagement.
- Manage a variety of people with different personalities, needs and wants.
- Create an open and fun environment where people can feel comfortable, confident and able to share.
Volunteer Gardener
Grow 73 and The Wee Retreat
Rutherglen and Glasgow
09.2022 - 09.2023
- Weeding, watering, cuttings, pruning and planting
- Growing vegetables in raised beds
- Working with a variety of different volunteers in a collaborative way
- Happily getting on with whatever needs to be done on the day
Horticulture Student
Glasgow Clyde College
Glasgow, GLG
08.2021 - 06.2023
- Use of Microsoft packages
- Strong interest in rewilding, gardening for health and wellbeing and sustainability
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Demonstrated competence in garden planning, seasonal growing, planting, pruning, taking cuttings, primary and secondary cultivation, pesticide application and plant protection
Wine Adviser
Waitrose
Newton Mearns, East Renfrewshire
10.2015 - 10.2016
- Won the inaugural "Partner of the month" for outstanding customer service and overall work performance
- Voted in to be the branch Forum Representative meaning I represented the store at a national level and worked alongside management to implement new strategies and ways of working.
- Picked to enter the fast track to management course.
- Official figures proving significant growth in wine sales figures.
- Invited to undertake Wine specialist training to become a wine specialist
- Exemplary stock management
- Efficient promotional changes
- Imaginative stock displays
- Working closely with customers in person, over the phone and via e mail to plan wine purchases and events.
- Worked as part of a team to ensure the store as a whole ran smoothly and efficiently while maximising sales
- Attained my first aid certificate and acted as one of the stores official duty first aiders.
Education
HNC Horticulture - Horticulture
Glasgow Clyde College
Glasgow, GLG 08.2021 - 06.2023
HNC Childcare and Education - Childcare
Aberdeen College
08.1998 - 06.1999
HNC Business Administration - Business
Moray College
Elgin, MRY 08.1997 - 06.1998
Higher English -
Rannoch School
Kinloch RannochHigher Geograpghy -
Rannoch School
Kinloch RannochHigher Modern Studies -
Rannoch School
Kinloch RannochHigher Biology -
Rannoch School
Kinloch RannochSkills
Award Winning Customer Service
undefinedAccomplishments
- Achieved an A in final Horticulture exam.
- While working as a deputy manager for Victoria Wine, won a Scotland wide customer service competition, setting the standard so high a new award had to be created and resulting in promotion for myself and my line manager.
- Completed an ultra marathon for charity, raising hundreds of pounds and covering 34 miles across moorland and climbing a Munro in the middle of it all!
Previous Employment
Deputy Manager Victoria Wine
English teacher (English as a foreign language) in Oman
Sales adviser at Marks and Spencer
Sales adviser/interior design adviser at Colonial Furniture Store
Children's department manager at Ottakar's
School Crossing Patroller
Timeline
Reach Out Supervisor
University Of Glasgow
02.2024 - Current
Reach Out Ambassador
University Of Glasgow
08.2023 - 02.2024
Community Bookgroup Facilitator
The Wee Retreat
01.2023 - 09.2023
Volunteer Gardener
Grow 73 and The Wee Retreat
09.2022 - 09.2023
Horticulture Student
Glasgow Clyde College
08.2021 - 06.2023
HNC Horticulture - Horticulture
Glasgow Clyde College
08.2021 - 06.2023
Business Owner/Yoga Instructor
Self Employed
04.2018 - Current
Wine Adviser
Waitrose
10.2015 - 10.2016
HNC Childcare and Education - Childcare
Aberdeen College
08.1998 - 06.1999
HNC Business Administration - Business
Moray College
08.1997 - 06.1998
Higher English -
Rannoch School
Higher Geograpghy -
Rannoch School
Higher Modern Studies -
Rannoch School
Higher Biology -
Rannoch School
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