Louise Conroy

I work alongside the rest of the branch team to achieve our our business plan which involves working alongside our corporate and private banking mangers.

I complete all the paperwork for lending facilities especially on the private side before, during the credit approval and afterwards through to the drawdown of the facility which has now given me a better understanding of the credit process.

I also assist the private banking team with annual reviews, speaking with the client and updating any changes.

I aim to go to all customer meetings when onboarding a new client so that I can start the process from the beginning and follow it through providing the high levels of customer service at the forefront of everything I do.

I am also the wealth champion for the branch and keep my colleagues up to date with any changes at regular team meetings.

I pride myself on building strong relationships not only with our clients but also with our local professionals too.

• Key holder
• Account opening for personal customers and business customers
• Dealing with queries
• Registering power of attorneys
• Face to face customer interaction
• Dealing with customers over the telephone
• Loan applications
• Credit card applications
• Dealing with all digital aspects of day-to-day banking
• Gaining respect and trust from our customers and always been there first point of call
• Excellent product knowledge
• Keeping up to date with all training and development in my role
• Managing money and processing a high workload within timescales