Louise Claxton

• Welcome patients on consultation calls and guide them through the product
• Build rapport using empathy, active listening, and a consultative approach.
• Confidently handle objections around price, time, trust, and treatment anxiety.

• Delivered high levels of customer service within a busy main dealership environment.
• Managed the full sales process from initial enquiry through to vehicle handover.
• Built strong customer relationships to generate repeat business and referrals.
• Maintained detailed product knowledge across Toyota models, finance products, and aftersales services.
• Supported dealership targets by identifying upsell opportunities and tailored solutions.
• Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.

• Coordinated luxury automotive tours across Europe, managing flights, accommodation, and schedules.
• Acted as a key point of contact for clients, delivering a professional and personalised experience.
• Liaised with suppliers and venues to negotiate cost-effective arrangements.
• Ensured all documentation, insurance, and logistics were completed accurately and on time.

The hub spot for car enthusiasts

• Managed day-to-day operations within a high-volume hospitality venue.
• Organised and delivered events including car meets, private functions, and corporate bookings.
• Resolved customer concerns professionally, improving satisfaction and retention.

• Provided customer support, parts sales, and sales follow-up within a motorsport environment.
• Built rapport with customers to understand needs and recommend suitable solutions.

• Managed vehicle handovers, ensuring a premium customer experience.
• Conducted part-exchange appraisals and supported negotiations.
• Liaised between sales and aftersales teams to ensure seamless delivery.

• Managed parts sales at racetracks and supported assembly operations.
• Maintained stock control and inventory accuracy.
• Ensured compliance with health & safety standards.

• Assembled high-performance race cars to strict deadlines and specifications.
• Used mechanical expertise to improve manufacturing processes and quality standards.
• Worked on bespoke components and precision builds.