Summary
Overview
Work history
Education
Skills
Timeline
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Louise Clarke

Bang,Down

Summary

Experienced in housing sector operations with a strong foundation in relevant tasks and responsibilities. Committed to continuous learning and skill enhancement through practical experience. Demonstrated ability to adapt and thrive in dynamic environments.

Overview

4
4
years of professional experience

Work history

Housing Apprentice

Woven Housing
Belfast, Antrim
01.2023 - Current
  • Collaborated effectively with team members to complete projects on schedule.
  • Improved team communication by proactively participating in daily meetings.
  • Strengthened understanding of business operations by actively listening during briefings and trainings.
  • Observed safety protocols consistently, ensuring a risk-free workplace.
  • Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
  • Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
  • Handled customer queries efficiently; ensured positive client relations.
  • Advised and assisted tenants with housing matters and queries.
  • Minimised conflict when handling complaints and communications in stressful situations.

Customer assistant

Eurospar
Bangor, Ards and North Down
05.2022 - 12.2022
  • Increased sales through suggestive selling techniques.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Improved customer relations by promptly addressing queries and concerns.
  • Ensured health and safety regulations complied within work premises at all times.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Assisted customers with product selection to ensure satisfaction.

Sandwich Artist

Subway Rathgael
Bangor, Down
06.2021 - 04.2022
  • Provided exceptional customer service which resulted in repeat business.
  • Kept track of inventory to avoid shortages during peak hours.
  • Encouraged use of loyalty cards or special promotions amongst customers; increased brand awareness.
  • Upheld store cleanliness standards, resulting in positive health inspections.
  • Handled cash transactions, ensuring accurate exchange and secure storage.
  • Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
  • Maintained cleanliness of work area to ensure food safety standards.
  • Assisted in training new employees; shared knowledge and best practices.

Education

Housing Practice (Level 3 Apprenticeship) - Housing

North West Regional College
Londonderry
09.2023 -

Certificate of Higher Education - Public Services

SERC Bangor
Bangor, Ards and North Down
09.2020 - 09.2022

GCSEs -

Glenlola Collegiate
Bangor, Ards and North Down
09.2015 - 03.2020

Skills

  • Housing allocation procedures
  • Health and Safety Compliance
  • Empathetic communication
  • Tenancy fraud handling
  • Tenancy audit documentation
  • Arrears recovery
  • Active listening
  • Observant
  • Communication skills
  • Decision making

Timeline

Housing Practice (Level 3 Apprenticeship) - Housing

North West Regional College
09.2023 -

Housing Apprentice

Woven Housing
01.2023 - Current

Customer assistant

Eurospar
05.2022 - 12.2022

Sandwich Artist

Subway Rathgael
06.2021 - 04.2022

Certificate of Higher Education - Public Services

SERC Bangor
09.2020 - 09.2022

GCSEs -

Glenlola Collegiate
09.2015 - 03.2020

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Louise Clarke