Louise Clarke
Bang,Down
Summary
Experienced in housing sector operations with a strong foundation in relevant tasks and responsibilities. Committed to continuous learning and skill enhancement through practical experience. Demonstrated ability to adapt and thrive in dynamic environments.
Overview
4
4
years of professional experience
Work history
Housing Apprentice
Woven Housing
Belfast, Antrim
2023.01 - Current
- Collaborated effectively with team members to complete projects on schedule.
- Improved team communication by proactively participating in daily meetings.
- Strengthened understanding of business operations by actively listening during briefings and trainings.
- Observed safety protocols consistently, ensuring a risk-free workplace.
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
- Handled customer queries efficiently; ensured positive client relations.
- Advised and assisted tenants with housing matters and queries.
- Minimised conflict when handling complaints and communications in stressful situations.
Customer assistant
Eurospar
Bangor, Ards and North Down
2022.05 - 2022.12
- Increased sales through suggestive selling techniques.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Improved customer relations by promptly addressing queries and concerns.
- Ensured health and safety regulations complied within work premises at all times.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Assisted customers with product selection to ensure satisfaction.
Sandwich Artist
Subway Rathgael
Bangor, Down
2021.06 - 2022.04
- Provided exceptional customer service which resulted in repeat business.
- Kept track of inventory to avoid shortages during peak hours.
- Encouraged use of loyalty cards or special promotions amongst customers; increased brand awareness.
- Upheld store cleanliness standards, resulting in positive health inspections.
- Handled cash transactions, ensuring accurate exchange and secure storage.
- Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
- Maintained cleanliness of work area to ensure food safety standards.
- Assisted in training new employees; shared knowledge and best practices.
Education
Housing Practice (Level 3 Apprenticeship) - Housing
North West Regional College
Londonderry 2023.09 -
Certificate of Higher Education - Public Services
SERC Bangor
Bangor, Ards and North Down 2020.09 - 2022.09
GCSEs -
Glenlola Collegiate
Bangor, Ards and North Down 2015.09 - 2020.03
Skills
- Housing allocation procedures
- Health and Safety Compliance
- Empathetic communication
- Tenancy fraud handling
- Tenancy audit documentation
- Arrears recovery
- Active listening
- Observant
- Communication skills
- Decision making
Timeline
Housing Practice (Level 3 Apprenticeship) - Housing
North West Regional College
2023.09 -
Housing Apprentice
Woven Housing
2023.01 - Current
Customer assistant
Eurospar
2022.05 - 2022.12
Sandwich Artist
Subway Rathgael
2021.06 - 2022.04
Certificate of Higher Education - Public Services
SERC Bangor
2020.09 - 2022.09
GCSEs -
Glenlola Collegiate
2015.09 - 2020.03