Louise Catterall
Liverpool
Summary
As a student at Liverpool Hope University, I am constantly developing fundamental life skills such as, being flexible, Self - Motivated, adaptable to challenging situations. I am a person who is well adaptable by using new information I have learned and using that to complete my work to the best of my ability.
During my studies in Accounting and Finance BSc, I developed a solid foundation in adapting to challenging situations and becoming more flexible. One of my most valuable experiences at University is becoming a Course Representative for my course, which has pushed me to become a more confident individual by allowing me to talk to students and staff about issues that are being faced, and helping to solve the issues at hand.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
Private Employee
Blackpool
09.2021 - Current
- Assisted clients with daily personal hygiene.
- Assisted clients with feeding, hydration, and medication administration, ensuring comfort and adherence to care plans.
- Promoted client mental well-being by providing attentive and empathetic care.
- Fostered positive relationships with clients and families through friendly, compassionate support.
- Accompanied client to various outings and appointments, ensuring safety and comfort throughout the process.
- Acted quickly and appropriately during emergencies, following various protocols depending on the situation.
- Maintained confidentiality and privacy, respecting clients' rights and personal preferences.
Tesco Colleague
Tesco
07.2026 - 08.2026
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Scanned products at high tempo and bagged securely for customers to carry.
Night Porter
Master Staff
07.2025 - 09.2025
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Provided guidance and information to visitors and patients, improving their overall experience in the hospital.
- Handled reception phone calls, addressing questions, resolving complaints, and redirecting calls to appropriate departments.
- Organised front desk area through regular decluttering and tidying, ensuring a welcoming environment.
- Managed all facility initiatives proactively to provide safe working environments.
Cafe Worker
The Lemon Tree
Blackpool
01.2020 - 09.2020
- Greeted customers warmly, seating at clean, vacant tables and offering advice on food ordering procedures.
- Provided friendly, efficient table service, taking customer orders and processing swiftly.
- Managed till operations, accurately handling cash, card transactions, and end-of-day reconciliation.
Education
Bachelor of Arts -
Liverpool Hope University
Liverpool01-2027
A-Levels -
Blackpool Sixth Form
Blackpool01-2022
GCSEs -
St George's School
Blackpool01-2020
Skills
- Team collaboration
- Cash handling
- Microsoft Excel
- Leadership
- Client care
- Public Speaking
- Time management
- Problem-Solving
Accomplishments
Recipient of the ICAEW Foundation Bursary (2025 - Present)
Timeline
Tesco Colleague
Tesco
07.2026 - 08.2026
Night Porter
Master Staff
07.2025 - 09.2025
Personal Care Assistant
Private Employee
09.2021 - Current
Cafe Worker
The Lemon Tree
01.2020 - 09.2020
Bachelor of Arts -
Liverpool Hope University
A-Levels -
Blackpool Sixth Form
GCSEs -
St George's School