Summary
Overview
Work history
Education
Skills
Timeline
Generic

Louise Carter

Rugby,Warwickshire

Summary

Organised and innovative, a resourceful, flexible and empathetic manager. Willing to take on greater responsibilities to meet team goals, with an enthusiastic, proactive, can-do attitude. Resilient, a dedicated and loyal team member, experienced in administration within 3rd Party Distribution and Manufacturing environments.

Overview

25
25
years of professional experience

Work history

Administration Manager - 6 Month Contract

Genesis Employment
Wellesbourne, Warwickshire
01.2025 - Current
  • Responsible for restructure of administration department, within busy production environment.
  • Analyse and streamline existing processes.
  • Introduction of productivity and performance reporting and KPIs.
  • Accuracy levels improved by 30% in 4 week period
  • Provide leadership and mentorship to incumbent management team.
  • Improve colleague engagement through increased communication, with clear expectations and objectives.
  • Identify training requirements and succession planning.


Administration Manager

Amethyst Group
Wellesbourne, Warwickshire
01.2021 - 11.2024
  • Oversee day to day running of Customer Service and Administration departments, across 4 Group businesses / 9 sites.
  • Act as point of escalation for customer issues, making commercially aware decisions for rapid resolution.
  • Responsible for maintenance of 9 Group sites, leading maintenance and property projects, including site closures and start-ups.
  • Act as a conduit between the MD and Board and the wider Group, ensuring company initiatives successfully communicated & implemented.
  • Weekly & monthly reporting at Board level.
  • Work to tight budgetary controls, ensuring maintenance contracts and projects achieved on time, in budget.
  • Maintain service, equipment and insurance contracts & policy renewals.
  • Lead negotiations with customers, suppliers and contractors securing favourable terms / rates.
  • Manage Group assets and liaise with external agents, ensuring Group space utilised and profitable.
  • Manage and develop staff, providing training, support and mentorship.
  • Create & maintain Risk Assessments and H&S reporting.

Customer Services Team Leader

Amethyst Group
Wellesbourne, Warwickshire
09.2018 - 12.2020
  • Lead and support 20 customer service and administration staff to achieve objectives. Monitor performance to drive productivity.
  • First line performance management of team; time and attendance monitoring, return to work interviews, absence reviews etc.
  • Identify individual staff development needs and arrange appropriate training.
  • Liaise between customers and internal departments to address and resolve customer service concerns, acting as point of escalation.

Inventory & Administration Controller

Toys R Us (UK) Ltd
Coventry, West Midlands
07.2017 - 03.2018
  • Organised and carried out month-end, quarterly and year-end processes.
  • Resolved invoice coding and tracked recurring expenses for accrual entry. Processed 100+ invoices monthly and payment runs with complete accuracy.
  • Streamlined and automated financial tasks to reduce workload and improve efficiency.
  • Monitored and updated stock levels and inventory databases.

Inventory Controller

Toys R Us (UK) Ltd
Coventry, West Midlands
04.2000 - 06.2017
  • Overhaul existing processes and establish improved operational and administrative procedures.
  • Manage 60,000 stock locations / 6,000 SKUs through investigating and correcting discrepancies.
  • Manage monthly and annual cycle counting processes and all associated system adjustments and reporting.
  • Document department SOPS and enforce adherence to processes through training and performance-managing staff.

Education

A Levels -

Rugby High School For Girls
Rugby, Warwickshire
04.2001 -

GCSEs -

Bilton High School
Rugby, Warwickshire
04.2001 -

Skills

  • Customer-focused
  • Commercial awareness
  • Project management
  • Employee management
  • Budget, efficiency improvement & cost reduction
  • Procedure & policy development & implementation

Timeline

Administration Manager - 6 Month Contract

Genesis Employment
01.2025 - Current

Administration Manager

Amethyst Group
01.2021 - 11.2024

Customer Services Team Leader

Amethyst Group
09.2018 - 12.2020

Inventory & Administration Controller

Toys R Us (UK) Ltd
07.2017 - 03.2018

A Levels -

Rugby High School For Girls
04.2001 -

GCSEs -

Bilton High School
04.2001 -

Inventory Controller

Toys R Us (UK) Ltd
04.2000 - 06.2017

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Louise Carter