Louise Burrough
Whitley Bay,Tyne and Wear
Summary
Experienced customer service/ retail professional with 35 years in the industry. Passionate, self motivated and committed with a strong work ethic maintaining high performance standards and have a proven ability to deliver exceptional customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Store manager
Sally Beauty Hair
Newcastle
05.2014 - Current
- Consistently meet and exceed sales and KPI targets
- Manage, motivate, coach and develop team encouraging a positive and valued work environment
- Deliver exceptional customer service ensuring high satisfaction and repeat business,
- Maintain health and safety standards to ensure a safe workplace for staff and customers
- Manage cost control and inventory to maximise profitability
- Implement merchandising strategies with an eye for detail to enhance store presentation
- Managed staff rotas to cover the needs of the business
- Resolved customer complaints effectively, protecting the store's image and customer relationships.
Sales assistant
Sally Beauty Hair
Whitley Bay/Newcastle
02.2005 - 06.2014
- Delivered excellent customer service
- Supported store merchandising and visual presentation
- Contributed to stores overall performance
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Built strong relationships with regular customers for repeat business.
- trained new members of staff
Skills
- Customer Service Excellence
- Team Leadership and coaching
- Sales and KPI Target Achievement
- Health and Safety Compliance
- Merchandising and Visual Presentation
- Cost Control and Inventory Management
- Business Planning
- Store security
- Staff Rotas
- Cash handling
- Profit and loss understanding
- staff retention
Certification
First Aid
Fire Warden
Additional Information
Training
7 steps to Leadership programme
Managers Insight day
Diversity Inclusion and Belonging
Difficult Conversations
Mental Health and Wellbeing workshop
Health and Safety
Fire Warden training
Timeline
Store manager
Sally Beauty Hair
05.2014 - Current
Sales assistant
Sally Beauty Hair
02.2005 - 06.2014
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