Louise Brown
Leeds,West Yorkshire
Summary
A highly detail-oriented and process-driven professional with a strong focus on operational optimisation. Demonstrates exceptional agility and adaptability, complemented by meticulous attention to detail. Possesses excellent interpersonal and man-management skills, contributing to effective team leadership and collaboration. Committed to leveraging these competencies to drive organisational success and efficiency.
Overview
2027
2027
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Store closure
Boots
- Boots, Bradford — Store closure
- Consultation lead for store closure consultations - redundancy, reduction of hours, alternative/suitable location placement
Regional Implementation Lead
Columbus
- Worked alongside care home stores across North England to land Columbus in shops: Set up -4 week conversations through to +4 week conversations, x3 store visits and then +6 week review of outputs/ KPI's
Store open
Boots
Belfast, Antrim and Newtownabbey
- Belfast International Airport — Store open
- I relocated from West Yorkshire to Belfast in September 2021 to open the new store in Belfast International Airport.
- This store was purchased from Superdrug along with staff. Pre-open my role involved TUPE transfer of Superdrug staff, transition and integration into the Boots system as well as training.
- I supported non compliant stores and managed them through the Christmas period, one of these stores being the biggest Christmas retail business in Northern Ireland.
- These duties were hand in hand with a heavy involvement in the planning and implementation of the new store including everything from initial stock orders, layout planning, design meetings with construction and design teams.
- I was a key contact coordinating all of the above with key stakeholders outside of Boots and being a liaison between the airport board and Boots.
Store Manager
Boots
2012.05 - 2026.04
- CURRENT STORE: BOOTS, 0534 PUDSEY, LEEDS
- Previous stores:
- - Brighouse
- - Belfast International Airport
- - Leeds and Bradford Airport
- - Bramley Shopping Centre
- - Lupset Medical Centre
- - Mirfield Health Centre
- - Kensington Health Centre
- - Darley Street, Bradford
- - Otley High Street
- - Morley
- Through my fifteen years experience as a store manager I've developed a wealth of experience that has allowed me to learn the role inside out. Whilst keeping customer and patient needs at the forefront, I place a high level of pride in my ability to ensure any store I manage adheres to all policies and procedures Boots have put in place. I have led a 100% store audit throughout my management career.
- I have extensive experience handling difficult conversations including performance management, LTA, disciplinaries and dismissals.
- I have learnt to balance a process driven approach with a level of agility and adaptability that fosters the individual differences and needs of my team in order to nurture a positive and supportive work environment within all my stores without compromising the standards I expect from both my colleagues and myself.
- Further results include my stores winning Store of the Year on two separate occasions in two separate stores. I was most recently nominated for Best of the Best - Inspiring Leadership.
Assistant Manager
Boots
2009.09 - 2012.05
- Completed stepping stones team manager programme as well as conversion to Assistant Manager.
- Previous stores:
- - Pontefract
- - Wakefield
- - Darley Street, Bradford
Healthcare Advisor
Boots
2006.05 - 2009.09
Education
A Levels - ENGLISH LITERATURE A, PSYCHOLOGY A, HEALTH AND SOCIAL CARE B
Morley High School
Leeds 2005.09 - 2007.07
NVQ Level 2 - Dispensing
Boots
Skills
- Detail Orientated
- Process Driven
- Meticulous
- Agility and adaptability
- Interpersonal and man-management
- Operational optimisation
PROJECTS
Belfast International Airport — Store open, I relocated from West Yorkshire to Belfast in September 2021 to open the new store in Belfast International Airport., This store was purchased from Superdrug along with staff. Pre-open my role involved TUPE transfer of Superdrug staff, transition and integration into the Boots system as well as training., I supported non compliant stores and managed them through the Christmas period, one of these stores being the biggest Christmas retail business in Northern Ireland., These duties were hand in hand with a heavy involvement in the planning and implementation of the new store including everything from initial stock orders, layout planning, design meetings with construction and design teams., I was a key contact coordinating all of the above with key stakeholders outside of Boots and being a liaison between the airport board and Boots.
Accomplishments
Best of the Best - Inspiring Leadership
Store of the Year
Store of the Year
Princess Diana Award - Peer Listening
Certification
NVQ Level 2 Dispensing
References
References available upon request.
Timeline
Store Manager
Boots
2012.05 - 2026.04
Assistant Manager
Boots
2009.09 - 2012.05
Healthcare Advisor
Boots
2006.05 - 2009.09
A Levels - ENGLISH LITERATURE A, PSYCHOLOGY A, HEALTH AND SOCIAL CARE B
Morley High School
2005.09 - 2007.07
Store closure
Boots
Regional Implementation Lead
Columbus
Store open
Boots
NVQ Level 2 - Dispensing
Boots