Louise Bratby
Doncaster,North Yorkshire
Summary
A dedicated professional with proven expertise in time management efficiency, disability services, and aspirational goal setting. Demonstrates exceptional decision-making prowess and effective networking abilities. Adept at mentoring with a focus on achieving career goals and fostering professional growth.
Enthusiastic Guide offering expertise in telecommunications.Skilled in organising and leading groups of 14+, using outstanding interpersonal and engagement abilities for optimised customer experiences.
Overview
18
18
years of professional experience
Work history
Telecommunications Guide
EE
Doncaster, South Yorkshire
02.2008 - Current
- Resolved customer complaints, improving overall satisfaction levels.
- worked on executive complaints resolving there issues to a high standard
- Trained new guides in company procedures maintaining consistent quality across the team.
- Cover team leaders when their on holiday I.e.Running whole teams and bring out the best in each guide via coaching and training session thinking outside the box to help the guides reach the potential.
Education
NVQ Level 1 - Business
Edlington Comprehensive School
Doncaster 09/1991 - 06/1996
Skills
- Time management efficiency
- Experience with disability services
- Aspirational goal setting
- Effective networking
- Decision-Making prowess
- Mentoring expertise
Affiliations
- Reading,researching new information for self learning
Timeline
Telecommunications Guide
EE
02.2008 - Current
NVQ Level 1 - Business
Edlington Comprehensive School
09/1991 - 06/1996