Louise Botting
lenham,Kent
Summary
Hardworking professional with focus on team leadership, task delegation, and performance monitoring. Adept at fostering positive work environment, ensuring compliance with safety standards, and maintaining open communication channels. Proficient in conflict resolution, training staff, and improving operational efficiency.
Overview
1
1
Language
7
7
years of professional experience
Work History
Supervisor
The White Horse
10.2022 - Current
- Managing a section alone, timing courses, and balancing tasks in a fast-paced environment
- Recommended daily specials and premium items to enhance customer experience and increase sales.
- Took food and drink orders accurately, ensuring effective communication with kitchen staff.
- Maintained knowledge of hygiene regulations and allergens while serving customers.
- Operating point-of-sale software for processing bills and split checks.
- Locked doors, secured cash in safe, and set security alarms to ensure site safety and asset protection.
Supervisor
The Vineyard, Lamberhurst
02.2020 - 02.2022
- Supported recruitment and training of new staff, strengthening team cohesion.
- Assisted management in daily operational tasks, streamlining workflow.
- Oversaw cash handling activities at the point of sale.
- Resolved customer complaints swiftly, enhancing customer satisfaction.
- Maintained high standards of cleanliness and organisation in the workplace.
Cleaning Worker
Maid 2 Clean
08.2019 - 04.2020
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Vacuumed, swept, mopped and polished floors to create pristine environments.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Delivered excellent customer service when interacting with clients, addressing their specific cleaning needs.
- Punctuality and trustworthiness are vital since I work unsupervised and hold keys to properties.
Skills
- Point-of-sale operation
- Cash handling
- Security management
- Customer service
- Staff training
- Team leadership
- Problem solving
- Time management
- Fast-paced adaptability
Languages
English
Proficient
C2
Timeline
Supervisor
The White Horse
10.2022 - Current
Supervisor
The Vineyard, Lamberhurst
02.2020 - 02.2022
Cleaning Worker
Maid 2 Clean
08.2019 - 04.2020