Louise Baldry
Department Manager
Leeds,West Yorkshire
Summary
Experienced store management professional with a strong background in store operations management, loss prevention techniques, and employee scheduling efficiency. Demonstrates expertise in staff development, cash-handling processes, and delivering exceptional customer service while effectively resolving conflicts. Committed to optimising operational performance and fostering a productive team environment to drive business success.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Department manager
H&M
Leeds, West Yorkshire
05.2024 - Current
- Established key performance indicators to monitor progress.
- Trained new recruits for seamless integration into the team.
- Improved staff morale by implementing regular feedback sessions.
- Organised department tasks for increased productivity.
- Handled customer complaints for improved satisfaction rates.
- Fostered positive work environment, enhancing team cohesion.
Store manager
H&M
LEEDS, West Yorkshire
09.2019 - 05.2024
- Coached underperforming employees improving their job performance significantly.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
Trainee Store Manager
H&M
Leeds, West Yorkshire
05.2019 - 09.2019
- Solved complex problems with effective teamwork and communication skills.
- Improved team communication by organising regular team meetings and discussions.
- Established key performance indicators to monitor progress.
- Delegated assignments to maximise individual strengths.
- Handled customer complaints for improved satisfaction rates.
- Fostered positive work environment, enhancing team cohesion.
Education
Bachelor of Arts - Performing Arts
University of Northumbria at Newcastle
Newcastle upon Tyne 10.2011 - 06.2014
Skills
- Store operations management
- Loss prevention techniques
- Employee scheduling efficiency
- Staff development
- Cash-handling expertise
- Store Management
- Customer Service
- Conflict resolution capability
Timeline
Department manager
H&M
05.2024 - Current
Store manager
H&M
09.2019 - 05.2024
Trainee Store Manager
H&M
05.2019 - 09.2019
Bachelor of Arts - Performing Arts
University of Northumbria at Newcastle
10.2011 - 06.2014
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