Louise Anderson

• Reviewed financial and operational reports on regular basis to make effective decisions.
• Improved company revenue by collaborating with marketing, sales and service departments.
• Developed and presented key projects to board to obtain approval.
• Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
• Collaborated with executives to develop and execute strategic business plans.
• Reduced overtime and headcount by restructuring employee schedules and contracts.
• Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
• Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
• Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
• Boosted customer satisfaction ratings by resolving issues quickly and effectively.
• Mentored employees and offered constructive feedback for performance improvement.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Processed employee claims involving performance issues and harassment.
• Motivated employees through special events and incentive programs.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
• Managed practical action plans to respond to audit discoveries and compliance violations.

Chef de Partie (3 years)

• Utilised proper cleaning techniques to sanitise counters and utensils used in preparation of food.
• Coordinated employee schedules and developed staff teams to boost productivity.
• Interacted with guests to obtain feedback on product quality and service levels.
• Trained and managed kitchen personnel and supervised related culinary activity.
• Modified recipes to accommodate dietary restrictions and allergies.
• Developed and remained accountable for safety, quality, consistency and adherence to standards.
• Assisted with menu development and planning.
• Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
• Monitored line processes to maintain consistency in quality, quantity, and presentation.

Bar and Restaurant Supervisor (2 years)

• Maximised customer service by training staff, overseeing operations, and resolving issues.
• Closed out cash register and prepared cashier report at close of business.
• Oversaw the daily operations of 4 bars, restaurant area and banqueting.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Adhered to laws regarding alcoholic beverage services and customer regulations.

Night Manager (1 year)

• Offered appropriate reservation options based on expected attendees when coordinating events.
• Provided exceptional service and assistance to guests upon check-in.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Balanced hotel accounts and resolved discrepancies.
• Performed daily inventory for keys and linens and detailed information in audit reports.
• Performed nightly updates to room charges and rates.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.

• Improved customer service rankings by resolving issues quickly and accurately.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Monitored and handled employee claims involving performance-based and harassment incidents.
• Motivated employees through special events, incentive programs, and constructive feedback.