Louise Anderson
Penicuik,Midlothian
Summary
Customer Service and Administrative Assistant with 25+ years of experience in client-facing roles. Demonstrated ability to excel in both team and independent environments. Skilled in Microsoft applications and various computer systems, contributing to efficient operations.
Overview
19
19
years of professional experience
Work history
Police Enquiry Support Assistant
Police Scotland
Penicuik, Midlothian
03.2019 - 07.2024
- Managed administrative functions to ensure efficient service delivery for public and Police Officers.
- Assisted public with enquiries regarding basic legal aspects via telephone and in person.
- Performed document preparation and correspondence to support effective Police Station operations.
- Acted as Health and Safety and Fire coordinator, contributing to Force's compliance requirements.
Police Service Adviser
Police Scotland
Edinburgh, Midlothian
05.2005 - 03.2019
- Processed emergency (999) and non-emergency (101) calls, obtaining essential information, analysing threats and risks, and offering accurate information, reassurance, and support.
Education
Higher Grade - Secretarial
Beeslack Community High School
Penicuik, Midlothian 08/1991 - 06/1997
Skills
- Customer service excellence
- Basic First Aid
- IT proficiency
- Empathy and compassion
- Microsoft Office skills
- Attention to detail
- Document preparation
- Task prioritisation
- Telephone etiquette
References
References available upon request.
Training Courses
H+S Fire Safety Co-Ordinator, H+S Designated Safety Co-Ordinator, H+S Fire Safety Awareness - Fire Warden, Risk and Vulnerability Assessment At Point Of First Contact, Assessing Vulnerability at First Point of Contact, Vulnerable Person Database, National Missing Persons Database, Honour Based Violence, Hate Crime & Public Order (Scotland) Act 2021, Equality, Diversity & Inclusion, H+S Wellbeing Skills, First Aid at Work Data Protection, Data Protection Reform and GDPR, Professional Standards, Mental Health Mindset and Legislative Training, Domestic Abuse (Scotland) Act 2018
Timeline
Police Enquiry Support Assistant
Police Scotland
03.2019 - 07.2024
Police Service Adviser
Police Scotland
05.2005 - 03.2019
Higher Grade - Secretarial
Beeslack Community High School
08/1991 - 06/1997
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