Louise Adams

• My responsibilities when I started was to navigate claimants around the online system now created to help with receiving benefits this included answering journal messages and phone calls
• After one year as an AO I was promoted to a EO this is a manager role where I was in charge of a team of 13 I am responsible for scheduling team meetings, communicating with different departments and organising weekly communication between the case mangers and the work coaches so we can all be one collective team
• I also had a duty of care to our customers and the staff in my team which I included daily team meeting just a check in as some of us were remotely working

I can work to a time frame, work well under pressure and keep a calm head

• My responsibilites here was to greet and seat the customers take orders for the kitchen and deliver the food to customer and serving beverages
• We also had the duty of making sure all the cleaning was completed to a high standard
• I learnt alot from this job I like how to complete weekly rotas and how to work in a team to produce great service
• We also welcomed the feedback so we can improve the service

• This job was the first job I worked in a team environment and I loved it
• I learnt how to stock take and organise invertary
• I handled money and deposited to the bank
• My customer service skills were enhanced at this job due to the level of customer faces activities but I enjoyed every second
• I greeted customers with a smile I was always courteous, helpful, polite and with a smile. I think a smile and a little talking can brighten up any ones day
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.