Louisa Taylor-Koers
Salford,Manchester
Summary
Energetic team player with two years of customer service experience and a strong ability to adapt to fast paced and new environments. Committed to applying my own knowledge whilst continuously learning from colleagues and contributing effectively to team objectives.
Availability:
Starting as a University student at Salford Manchester University on the 14th September my availability will stand as:
weekend availability
Night shifts
Available to start from the 14th September onwards.
Overview
1
1
Language
2
2
years of professional experience
Work history
Crew member
McDonald's
Peterborough, Cambridgeshire
2025.03 - 2026.08
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Dealt with customer complaints and requests in a professional and friendly manner.
- Provided personalised customer service fostering loyalty amongst clients.
- Facilitated managing busy environments with excellent communication through colleagues whilst going above and beyond to support them likewise.
- Communicated with team members to maintain a friendly work environment promoting productivity.
- Flexibly took on various roles to support workflow.
- Acted as a team player by helping colleagues finish their tasks.
- Executed daily operation procedures ensuring adherence to company's policies.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Prepared and packaged orders with precise presentation skills.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Trained on everything the store had to offer e.g. Headset, Till handling, customer service, cleaning, front orders, kitchen including chicken and grill, drinks station, drive through, delivery orders.
Cafe worker
Blue Diamond
Peterborough, Cambridgeshire
2024.04 - 2025.03
- Engaged with customers in a polite manner, fostering a welcoming environment.
- Delivered food orders efficiently and in a friendly manner.
- Addressed customer concerns in a respectful and attentive manner.
- Worked with customers on concerns about food allergens with sensitivity to create a high level satisfaction rate.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Promoted daily specials to increase sales.
- Managed take-away orders efficiently, catering to the needs of busy customers.
- Maintained clean and organised work area, contributing to efficient service delivery.
- Supported other team members during peak hours for smooth operations.
- Collaborated with kitchen staff to ensure timely food preparation.
- Followed all cafe policies and procedures diligently for consistency in service quality.
Education
GCSEs - Combined Science - Maths - English Lit. - English Lan. - Dance - Art - Italian - German - History
Ken stimpson Academy School
Peterborough /2021 - /2022
A-Levels - Fine Art (B) English Language (C) German (A)
Ken Stimpson Academy
Peterborough /2022 - /2024
Skills
- Customer Service
- Cash Handling
- Menu memorisation
- Time Management
- Teamwork
- Excellent Communication
- Efficient under pressure
- Bilingual
- Patience and tolerance
- Driving
- Animal Care
Affiliations
- Art, Animal Care, Riding, Writing
Languages
German
Fluent
Timeline
Crew member
McDonald's
2025.03 - 2026.08
Cafe worker
Blue Diamond
2024.04 - 2025.03
A-Levels - Fine Art (B) English Language (C) German (A)
Ken Stimpson Academy
/2022 - /2024
GCSEs - Combined Science - Maths - English Lit. - English Lan. - Dance - Art - Italian - German - History
Ken stimpson Academy School
/2021 - /2022