LOUISA STEINER
Summary
Accomplished professional with extensive experience in delivering exceptional customer service and proficiency in CRM software. Adept at multitasking in fast-paced environments while maintaining clear communication and composure under pressure. Expertise in scheduling, diary management, and task prioritisation, ensuring smooth operations. Highly proficient in email management and accounts payable, consistently providing efficient and high-quality administrative support.
Overview
26
26
years of professional experience
Work history
Virtual Assistant
Self Employed
01.2020 - Current
- Diary and email management
- Dealing with new customer leads, booking sales calls and taking payments
- Responding promptly to customer enquiries through email and phone
- Invoicing customers and insurance companies
- Reconciling payments and chasing overdue invoices
- Onboarding new employees with access to company CRM and accounts
- Scheduling zoom, google meet and teams meetings with clients
- Personal Administration tasks as and when required, including travel arrangements, personal appointments
- Social media management; Instagram, Facebook.
Operations and Office Manager
Partner Schools Worldwide
01.2017 - 01.2020
- Ensuring the smooth operation of the office by responding to all emails and calls, diary management, organising meetings and travel arrangements
- Drafting communications for the MD and assisting with his launch presentations and supporting material
- Coordinating trip administration & logistics for all clients; involving booking flights, accommodation and all other reservations
- Ensuring that the online database is thoroughly up-to-date
- HR Responsibilities - onboarding new employees, managing data in the internal training database for all employees, producing reports to the management team, annual leave requests
- Online research for the MD; both business and personal
- Ensure MD’s ongoing commitments are managed efficiently and supporting him with various personal admin tasks.
Training Coordinator and Facilities HR Administrator
Eli Lilly Ltd
01.2009 - 01.2016
- Responsible for managing data in the internal training database for all employees and contractors onsite, which included their training learning plans, course administration and producing reports and metrics to the MD and management team
- Provided administrative support for the facilities managers, including diary management, travel arrangements, organisation of conferences
- Processed payroll for all facilities employees, including administering all holiday, sickness and overtime
- Processed security checks for all new facilities employees onsite and liaised with corporate Eli Lilly HR to enroll them in the Lilly systems, ensuring all required training was completed
- Provided general administrative assistance to the facilities office; including internal communications, meeting admin, coordinating calendars for leadership teams, etc.
Accounts Assistant
Alida Health & Beauty Ltd
Basingstoke
01.2008 - 01.2009
- Input purchase ledger invoices into finance programme Sage, matching with purchase orders & coding
- Reconcile supplier accounts
- Processed invoices for payment to suppliers & raised payments
- Posted and allocated payments to supplier accounts
- Raised customer invoices/credits and allocated payments received
- General administration duties such as filling, photocopying, telephone calls.
PA to Operations Manager & Healthcare Director
Alida Health & Beauty Ltd
Basingstoke
01.2004 - 01.2008
- Responsible for all customer service, production planning and despatch including: Input of sales orders into Sage, dealing with customer queries, managing stock levels, raising work orders, booking in deliveries & organising transport
- Provided administrative support including diary management, organising meetings, booking travel and accommodation, typing correspondence
- Designed promotional material & powerpoint presentations for healthcare
- Developed various health & vitamin products from justification to launch alongside the Healthcare Director
- Monitored existing retail accounts and assisted in launching new products into pharmacies and major retailers
- Utilised information from product managers to aid production planning and purchasing forecasting volumes accurately.
Legal Secretary
Hays Plc
01.2003 - 01.2004
- Provided secretarial and administrative support to the Company Secretary, Senior Solicitor and Solicitor
- Summarised reports and legal documents
- Documented original legal agreements with responsibility for their safe storage and indexing
- Managed senior leadership team’s diaries
- Arranged meetings, conference calls, corporate events and travel
- Audio typing, proof reading and drafting of general correspondence
- General office duties such as answering the telephone, filing, faxing and photocopying.
Administrator/Commissions Coordinator
BMW Financial Services
Hook
01.1999 - 01.2003
- Compiled commission data spreadsheets for the dealer network and provided the MD with monthly commission reports
- Point person for queries with regards to the GB dealer network
- Managed case loading of customer finance agreements within deadlines
- Ensured the payout team’s targets were reached and payments to the dealerships were processed correctly
- Resolved customer and dealer complaints promptly
- Welcomed and assisted in training of new staff as required.
Education
Farnborough College of Technology
FarnboroughSkills
- Communication skills
- Calm under pressure
- Customer service excellence
- CRM software proficiency
- Scheduling and diary management
- Email management expertise
- Accounts payable management
- Efficient multitasking
Interests
- Fitness and running
- Travelling
- Spending time with my family
- Reading
Timeline
Virtual Assistant
Self Employed
01.2020 - Current
Operations and Office Manager
Partner Schools Worldwide
01.2017 - 01.2020
Training Coordinator and Facilities HR Administrator
Eli Lilly Ltd
01.2009 - 01.2016
Accounts Assistant
Alida Health & Beauty Ltd
01.2008 - 01.2009
PA to Operations Manager & Healthcare Director
Alida Health & Beauty Ltd
01.2004 - 01.2008
Legal Secretary
Hays Plc
01.2003 - 01.2004
Administrator/Commissions Coordinator
BMW Financial Services
01.1999 - 01.2003
Farnborough College of Technology
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