Hi, I’m
louisa Potts
Saint Columb Major,Cornwall
Summary
I am ever the enthusiast with knowledge of problem solving. Works to increase success through effective work strategies and customer service.
Consistently thriving to improve myself and the team I work alongside.
Overview
5
years of professional experience
Work history
Bedruthan Hotel & SpaMawgan Porth, Cornwall
Chef de partie
2021.12 - Current (4 education.years_Label & 5 education.months_Label)
Job overview
- Plated completed meals with meticulous attention to presentation and portion control.
- Managed food usage by First-In, First-Out (FIFO) rules, avoiding unnecessary waste.
- Prepared, produced and packed food in tight timescales.
- Applied knowledge of market trends to diversity and expand menu.
- Followed recipe specifications strictly to produce high volume of food orders.
- Checked freezers and refrigerators to verify correct storage and temperatures.
- Monitored line production to achieve consistent quality.
The Butchers BakehouseSaint Columb Major, Cornwall
Bakery manager
2020.11 - 2021.12 (1 education.year_Label & 1 education.month_Label)
Job overview
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Followed industry trends and set pricing strategies to maximise business returns.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Evaluated products to select mix meeting current customer demand.
- Formulated marketing and advertising strategies for continuous business growth.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Created seasonal sales plans with varying stock and promotional strategies.
Red HotelsMawgan Porth, Cornwall
Sales & reservations team leader
2018.11 - 2020.11 (2 education.years_Label)
Job overview
- Identified and engaged prospective business clients to increase corporate bookings.
- Upsold guest experiences to maximise average booking value.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Processed payments and online bookings with zero error.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Acted as first point of contact for customers to resolve potential issues with reservations.
Education
Knowles Hill SchoolNewton Abbot, Devon
A-Levels from English, History, Art
Knowles Hill 6th FormNewton Abbot, Devon
GCSEs
Skills
- Hospitality
- Workflow optimization
- Forecasting and planning
- Customer rapport
- Communication and engagement techniques
- Customer demographics understanding
- Problem-solving
Timeline
Chef de partie
Bedruthan Hotel & Spa
2021.12 - Current (4 education.years_Label & 5 education.months_Label)
Bakery manager
The Butchers Bakehouse
2020.11 - 2021.12 (1 education.year_Label & 1 education.month_Label)
Sales & reservations team leader
Red Hotels
2018.11 - 2020.11 (2 education.years_Label)
Knowles Hill School
A-Levels from English, History, Art
Knowles Hill 6th Form
GCSEs