Summary
Overview
Work history
Education
Skills
Accomplishments
Work availability
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LOUISA MICHAEL

LOUISA MICHAEL

Manchester

Summary

Dedicated professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. As an entrepreneurial-minded professional with a successful track record in running a thriving business, I have cultivated a passion for data-driven decision-making and strategic problem-solving. To complement my business acumen, I have further honed my skills through a comprehensive course in digital marketing and client management, where I gained profound knowledge and understanding of customer behaviour and communication strategies. As a result, I am adept at implementing targeted marketing campaigns and fostering lasting client relationships. I am eager to bring a unique blend of my entrepreneurial experience and marketing skills to contribute to a dynamic team.

Overview

5
5
years of professional experience

Work history

Key Account Administrator

Lanes Group PLC
Manchester, Greater Manchester
01.2024 - Current
  • Enhanced key account management efficiency by promptly responding to inbound customer inquiries via email, telephone, and social media, resulting in a 20% increase in client satisfaction ratings.
  • Leveraged expertise in Customer Relationship Management (CRM) software to maintain accurate and updated customer records, resulting in a 25% reduction in data discrepancies and improved data integrity.
  • Ensured operational efficiency by consistently completing job packs and reports in a timely manner, facilitating prompt invoicing and accurate supplier payments, leading to a 30% decrease in billing errors.
  • Collaborated cross-functionally with sales and operational teams to identify and address key account needs, resulting in a 15% increase in client retention rates.
  • Optimized quote preparation processes, consistently delivering customer quotes within target timeframes, contributing to a 20% increase in quote conversion rates.

Project support officer

3RiO
Leigh
08.2023 - 01.2024
  • Partnered with management to implement processes and complete special projects.
  • Supported project control team with document control, scheduling, planning and management of staff on the system software.
  • Supported the operations team with data and information to enable reporting and decision making, highlighted errors in data and made recommendations for improvement.
  • Supervised minor projects, coordinating tasks and resources to meet project objectives.
  • Edited and submitted daily reports to managers, ensuring accuracy and clarity of information.

Procurement coordinator

Ice Solution Company Limited
Uyo, Nigeria
08.2019 - 09.2022
  • Slashed procurement costs by 20% in my first year at the company by negotiating suitable deals with suppliers while ensuring quality and compliance to company standards.
  • Created transparency in company expenses by maintaining accurate inventory database for supplies and materials used in the company,
  • Improved quality of service delivery to clients by sourcing innovative goods and services that provided a competitive advantage to the company.

Education

MSc - Project Management

University of Law

BA - Linguistics

University of Uyo

Skills

  • Dynamic 365
  • Problem-solving
  • Team
  • Customer Relationship management
  • Market Research
  • Report writing
  • Sales order processing
  • Inbound call management
  • Purchase Order (PO) processing
  • Proficient in Microsoft Office Suite

Accomplishments

Accenture UK Introduction to Accenture Virtual Experience Programme on Forage- November 2023

  • Completed a simulation focused on gaining insight into Accenture's five core business services- Strategy & Consulting, Technology, Interative and Operations
  • Analysed outsourcing and user data to ensure that the delivery of the technology was working and recommended improvements.

Project Management Virtual Experience Program Course delivered by CBRE- April 2023

  • Developed a Gantt chart to track the progress of the project and considered the project's risks and dependencies.
  • Conducted an initial review of a showroom project plan for a global manufacturer of high-end kitchen appliances.

Professional diploma in digital marketing strategy Course delivered by Digital Marketing Association (DMA) - March 2023

Work availability

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Key Account Administrator

Lanes Group PLC
01.2024 - Current

Project support officer

3RiO
08.2023 - 01.2024

Procurement coordinator

Ice Solution Company Limited
08.2019 - 09.2022

MSc - Project Management

University of Law

BA - Linguistics

University of Uyo
LOUISA MICHAEL