LOUISA LEWIS
Pontypool
Summary
Accomplished professional with extensive knowledge in the construction industry, adept at relationship-building and persuasive communication. Demonstrates strong analytical-thinking and time-management skills, ensuring compliance with data protection regulations and maintaining client confidentiality. Committed to leveraging product knowledge to drive business success while fostering long-term client relationships. Career goal: To continue enhancing expertise in the construction sector and contribute to organisational growth through innovative solutions and ready for a new challenge.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Contracts manager
Travis Perkins
Ebbw Vale
10.2022 - Current
- Oversee daily operations and contract management for site teams.
- Place and manage subcontractor orders based on project needs.
- Provided advice to gracefully handle and de-escalate conflict.
- Respond to time-sensitive queries quickly for fast resolution.
- Recommend approaches to maintain compliance with business standards and policies.
- Replenish stock and process deliveries to maximise product availability.
- Train junior staff members on contractual policies and procedures, improving team competence level overall.
- Carry out day-to-day duties accurately and efficiently.
- Deliver high-quality results within budget and time frame targets.
- Complete customer orders with speed and accuracy.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity, (gas and electrical materials).
- Deliver exceptional customer service by proactively listening to concerns and answering questions.
Assistant manager
Travis Perkins
Ebbw Vale, Blaenau Gwent
08.2017 - Current
- Delegated tasks to team members efficiently improving overall productivity.
- Monitored health and safety measures for guaranteed compliance.
- Monitored sales performance regularly adjusting strategies as required.
- Handled customer complaints effectively, restoring trust in our brand.
- Organised financial and operational data to help with yearly budgeting and planning.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Handled stock control duties diligently preventing overstocking or shortages.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Manager
Travis Perkins
Milford Haven, Pembrokeshire
01.2016 - Current
- Led and managed administrative staff to maintain smooth daily operations.
- Delegated tasks efficiently to maximise productivity.
- Coordinated cross-departmental collaboration for improved workflow.
- Optimised resource allocation for increased profits.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Facilitated staff training, resulting in better customer service.
- Enforced safety regulations to reduce workplace accidents.
- Led performance reviews, identified areas for improvement.
- Delivered services to customer locations within target timeframes.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Apprentice
Travis Perkins
Fishguard, Pembrokeshire
02.2007 - Current
- Adapted quickly to changing work requirements, maintaining high-performance standards under pressure.
- Followed and helped enforce health and safety protocols for worker protections.
- Adhered strictly to company policies and procedures, promoting a professional work atmosphere.
- Supported daily operations to improve outcomes.
- Took initiative in learning new techniques, leading to improved performance.
- Fulfilled administrative tasks reliably, supporting smooth office operations.
- Engaged productively in teamwork activities; fostered stronger relationships among colleagues.
- Engaged in on-the-job training to enhance skills related to specific trades.
- Achieved deadline compliance with meticulous time management.
- Embraced feedback from supervisors and peers to improve performance.
- Applied critical thinking skills to solve problems and address challenges.
- Attended necessary training and completed assessments.
- Applied knowledge of materials and methods in daily work tasks.
Education
GCSEs - Maths, English, Science, InformationTechnology and Information Systems
Llantarnam Comprehensive
Cwmbran, Torfaen County Borough 09.1991 - 06.1996
Skills
- Time-management
- Persuasive communication
- Data protection regulations
- Relationship-building
- Construction industry knowledge
- Analytical-thinking
- Product knowledge
- Client confidentiality
Timeline
Contracts manager
Travis Perkins
10.2022 - Current
Assistant manager
Travis Perkins
08.2017 - Current
Manager
Travis Perkins
01.2016 - Current
Apprentice
Travis Perkins
02.2007 - Current
GCSEs - Maths, English, Science, InformationTechnology and Information Systems
Llantarnam Comprehensive
09.1991 - 06.1996
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