Louisa Hepworth

As the Front of House and Chaperone at MYA, I play a vital role that combines professional customer service with a supportive and empathetic presence. As the first point of contact for our patients, I utilise my exceptional interpersonal skills to provide a positive experience and ensure a seamless visit. Additionally, I accompany and support patients during their surgical procedures, acting as their trusted companion and advocate.
Responsibilities:

1. Welcome and Greet Patients: I provide a warm and friendly welcome to patients and visitors, ensuring they feel comfortable and valued as soon as they enter the clinic.
2. Appointment Management: I serve as the primary point of contact for scheduling appointments, answering phone calls, and managing the appointment calendar.
3. Patient Registration: I collect and record accurate patient information, including personal and medical details, ensuring confidentiality and maintaining compliance with relevant regulations.
4. Clinic Reception: I maintain a clean and organised the reception area, promptly address patient inquiries, and direct them to the appropriate department or staff member.
5. Chaperone Duties: I accompany patients throughout their visit, offering reassurance and support while maintaining strict adherence to privacy and confidentiality guidelines.
6. Procedure Preparation: I assist with pre-operative preparations, such as ensuring patients' questions are answered, providing necessary materials, and offering emotional support.
7. Post-Procedure Care: I monitor patients' well-being after surgical procedures, attending to their needs, and promptly communicating any concerns to the medical team.
8. Documentation and Record-keeping: I accurately record and maintain patient files and information, ensuring compliance with clinic policies and legal requirements.
9. Maintaining Supplies: I monitor and restock clinic supplies and amenities, ensuring a comfortable and well-stocked environment for patients and staff.
10. Team Collaboration: I collaborate with the medical and administrative teams to ensure efficient clinic operations and a seamless patient experience.

I was a Patient Coordinator at The Private Clinic and played a crucial role in ensuring a smooth and positive experience for their patients. As a liaison between the patients and the clinic, I guided and supported them throughout their journey, from initial consultation to post-operative care. My exceptional organisational skills, attention to detail, and compassion contributed to the overall patient satisfaction and the efficient operation of the clinic.
Responsibilities:
1. Patient Consultations: I scheduled and coordinated patient consultations, ensuring availability of required resources and medical staff for each appointment.
2. Information Gathering: I collected and maintained accurate patient information, including medical history, insurance details, and personal preferences in compliance with privacy regulations.
3. Treatment Planning: I collaborated with plastic surgeons to develop treatment plans based on patient goals, expectations, and medical requirements.
4. Pre-Authorization and Insurance Coordination: I verified insurance coverage, obtained pre-authorization for surgeries or procedures, and assisted patients in understanding their insurance benefits and financial responsibilities.
5. Education and Communication: I provided patients with detailed information about procedures, risks, benefits, and post-operative care instructions. Addressed questions, concerns, and follow-up inquiries promptly and professionally.
6. Scheduling and Logistics: I coordinated patient appointments, surgeries, and follow-up visits, ensured proper sequencing and availability of operating rooms, staff, and necessary equipment.
7. Financial Counselling: I communicated treatment costs, payment options, and verified patient financial responsibilities. I coordinated payment plans or financing arrangements as needed.
8. Medical Records and Documentation: I maintained accurate and up-to-date patient records, ensured compliance with legal requirements and clinic policies was adhered to.
9. Patient Support: I offered emotional support, reassurance, and empathy to patients throughout their treatment journey, acting as their advocate within the clinic.
10. Collaboration: I worked closely with healthcare providers, surgeons, and administrative staff to ensure seamless patient experiences, efficient workflows, and effective communication across the clinic.

As the Area Sales Manager for Cowshed I played a key role within the organisation, responsible for driving sales growth and brand awareness in the assigned territory As an expert in the beauty industry, I lead and motivated a team of Sales Representatives to achieve targets, build strong relationships with retail partners, and execute effective sales strategies. My exceptional sales skills, leadership abilities, and passion for beauty contributed to the success of the brand and its expansion within the market.
Responsibilities:
1. Sales Strategy Execution: I developed and implemented strategic sales plans to achieve revenue goals and increase market share within the territory.
2. Team Leadership: I recruited, trained, and managed a team of Sales Representatives, provided guidance, support, and motivated them to maximize their potential and meet sales targets.
3. Retail Partner Relationships: I established and maintained strong relationships with retail partners (stores, hotels, spas, etc.) to drive sales and ensured brand visibility and availability of products.
4. Performance Analysis: I analysed sales data and market trends to identify opportunities for growth, adjusted strategies as necessary, and tracked performance against targets.
5. Territory Management: I effectively managed the assigned territory, set priorities, planned routes, and allocated resources ensuring optimal coverage and customer service.
6. Product Knowledge and Training: I stayed up to date with the latest beauty industry trends, products, and competitor offerings. I conducted regular product training sessions for the sales team and retail partners.
7. Sales Presentations: I delivered sales presentations and demonstrations that highlighted the features, benefits, and unique selling points of the Cowshed brand.
8. Trade Shows and Events: I represented the company at trade shows, beauty events, and industry-related functions, showcased the products and networked with potential customers and partners.
9. Sales Forecasting and Reporting: I provided accurate sales forecasts and reported to the Regional Sales Manager, highlighted achievements, challenges, and opportunities.
10. Collaboration: I collaborated closely with marketing, product development, and customer service teams to ensure a unified and customer-centric approach across all aspects of the business.